Poor Customer Service

QA1 Products for Mopars

  1. Ricks70Duster340

    Ricks70Duster340 Child of the King FABO Gold Member

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    Bought new QA1 K-member, UCA, LCA, and strut bars from Summit. Had a fitment issue with the strut bars (LCA end is 9/16 and the LCA opening is 5/8 so the bars would not fully tighten up), so went to the QA1 website and filled out a contact request. No response after several days. Their website also said to email sales@qa1.net for tech support. I did that with no response. I finally just returned the strut rods to Summit and got a refund then ordered PST rods.

    When I got the PST bars, the passenger side went in like it had eyes. The driver side went in the LCA, but the K-member side was an inch or more below the bracket and would not line up no matter what I did. I called QA1 and spoke with someone who then referred me to their "fitment" dept. Explained the issue. He spoke to some people then emailed me saying they would send a replacement LCA and I was to recycle the bad LCA. I emailed him asking for a tracking #. No response. I called and left a message, no response. I called QA1 again and spoke to another rep who said the rep I was working with was out at a show. He would check into the situation and let me know. No word. I know it is the LCA because the strut rod works perfectly when I test fit my original LCA. Car has now been down for weeks. What is up with these people?
     
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    • RON REAGLE

      RON REAGLE FABO Gold Member FABO Gold Member

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      Try ssmith@qa1.net Steve helped me out when I was making a decision on what to buy. He was very helpful.
       
    • RustyRatRod

      RustyRatRod I was born on a Monday. Not last Monday. FABO Gold Member

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      It's becoming the new norm for companies to not give a damn. I'm old enough to remember when the customer was always right. Although I don't agree with that in every situation of course, it's that general attitude that's missing.
       
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      • 67Dart273

        67Dart273 FABO Gold Member FABO Gold Member

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        ...........Or at least SOME sort of response..........
         
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        • RustyRatRod

          RustyRatRod I was born on a Monday. Not last Monday. FABO Gold Member

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          Yup!
           
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          • Dartswinger70

            Dartswinger70 Only thing I ever bought new was a Fender Strat

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            Not sure if it the company or the employees. I see it alot , and it is refreshing when you get someone of any age that can and will actually get involved and help.
             
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            • Divenut

              Divenut Well-Known Member

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              I know many companies are really struggling to fill customer service positions. Many furloughed and terminated employees have either found different work etc. Seems the lower paying, more demanding customer service jobs are the most challenging to fill. This vendor may be experiencing staff shortages.
               
              Last edited: Aug 6, 2021
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              • Dartswinger70

                Dartswinger70 Only thing I ever bought new was a Fender Strat

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                CS folks get crapped on alot especially over the phone. people are A holes every where, Common sense if you want something from someone or you want their help, be nice when asking...
                 
                Last edited: Aug 4, 2021
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                • Ricks70Duster340

                  Ricks70Duster340 Child of the King FABO Gold Member

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                  Someone must have read this post because I got a call back and they are overnighting my LCA. Yay!
                   
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                  • halifaxhops

                    halifaxhops It's going to get stupid around here! FABO Gold Member

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                    You have no idea how bad it is. one of mine went a stae away and for two weeks been sitting 15 mieds away!!!!
                     
                  • Ironracer

                    Ironracer Gearhead

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                    We see that all the time. Hastings rings can kiss my ass, for example. And this is pretty much everywhere, not even in automotive stuff, boils down to issues from the corner store to corporate!
                     
                  • Dartswinger70

                    Dartswinger70 Only thing I ever bought new was a Fender Strat

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                    Yeah I think of you order Hastings from Summit, it drop ships from Hastings directly...
                     
                  • Ironracer

                    Ironracer Gearhead

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                    Dig that. I'll never buy a thing from them. They sent me the wrong rings for my Harley. Then told me they don't make mistakes. Rude bastards
                     
                  • Dartswinger70

                    Dartswinger70 Only thing I ever bought new was a Fender Strat

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                    There is alot of that these days .People think they are better than they really are. Skill wise.
                     
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                    • 6PakBee

                      6PakBee FABO Gold Member FABO Gold Member

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                      In some cases people bring this on themselves. I read horror stories about customer service lines receiving calls from people who:

                      1) don't know what they bought
                      2) don't know what they own
                      3) can't explain what the difficulty is
                      4) want something right now
                      5) expect the rep to know all the intimate details about their car

                      I try my best to be civil to people either on the phone or by email. After all, you are trying to get them to help you, not the other way around. I admit that getting a response sometimes is sketchy but taking it out on the first person that responds is not the way to solve the problem. twocents.gif
                       
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                      • Dartswinger70

                        Dartswinger70 Only thing I ever bought new was a Fender Strat

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                        Things going self service, doesnt work if people don't know what they are doing. I use Rock Auto alot, but I have worked the auto business and know how to look up parts.
                         
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                        • RON REAGLE

                          RON REAGLE FABO Gold Member FABO Gold Member

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                          I work in customer service and can tell you first hand People are their own worst enemy. The laziness and ignorance I experience EVERY DAY would make most people QUIT their job. The very same people who EXPECT me to know EVERY detail about their machine can't answer the most basic of questions.
                           
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                          • LocuMob

                            LocuMob Fluid Technician FABO Gold Member

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                            Having been in retail for a lot of years, I always go out of my way to be very polite to any customer service rep I deal with. And I know what I need to know before I call. It gets me what I called for quickly when they know you aren't an asshole who will just bitch.
                             
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