PST 16:1 Box excessive play

Suspension, Steering and Chassis

  1. plumkrazee70

    plumkrazee70 Well-Known Member

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    I just got my car on the road and there is an excessive amount of play in the steering wheel. I finally was able to get a helper and with the wheels off the ground, had him rock the steering wheel back and forth, while I checked for play. I immediately found it out of the box. https://youtube.com/shorts/c5XIJ-rUMJE?feature=share

    What's disappointing is that the box is brand new, it has virtually no miles on it.

    Do you think this will adjust out or do I need a replacement? I sent a shortened video to @PST to get their thoughts.

    Thanks.
    70 Dart, 16:1 manual steer.
     
  2. PST

    PST Marketing Manager FABO Vendor

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    Hello,

    Please reach out to our customer service manager Dan at extension 306. You should not have lateral movement like such. I will be sending a him this link as well so that he can view the video. I do apologize for the inconvenience. We will get a replacement box sent out.

    James From
    PST
     
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    • abodyjoe

      abodyjoe Well-Known Member

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      oh man that blows.. i'd like to get rid of my crappy stock box in our dart but all i see is issues with the pst box and the borgeson box posted on various forums.. with my luck i'm sure to get a bad one of whichever i decided to buy.. i just can't bring myself to spend the money on either box as i don't trust the after purchase support with either product...
       
    • brian6pac

      brian6pac Well-Known Member

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      I have had 2 Chevy 1500's, 1 GMC 1999 and all had the small P/S box by borgeson from the factory. one truck had 300,000 miles in it another one has 200,000 on it and still going strong
       
    • PST

      PST Marketing Manager FABO Vendor

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      We have seen very few issues with our boxes. In the few cases that we have had most of the time the issue could be resolved by making adjustments to the box following the factory service. Now in a case like this we acknowledge there is an issue and there should not be lateral play. So a replacement will be sent our immediately.

      We have sold 733 of these boxes over the past 5 years with little to no issues and if there is one we have worked with the customers.

      James From
      PST
       
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      • plumkrazee70

        plumkrazee70 Well-Known Member

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        Thanks, James. I will be sure to reach out to Dan right now.
         
      • abodyjoe

        abodyjoe Well-Known Member

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        That's all great but they aren't the ones made to go into an old mopar.

        Ya see everything from they sit on an angle (seemed to be earlier ones) to they are loud to this post about the pst unit.
         
        Last edited: May 17, 2021
      • plumkrazee70

        plumkrazee70 Well-Known Member

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        @PST left Dan a message.
         
      • Lord Sparky

        Lord Sparky Well-Known Member

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        Flaming River.
         
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        • brian6pac

          brian6pac Well-Known Member

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          Now that I look at it it is real close to being the same, Borgeson fast ratio GM uses the Delphi 600 box and that it what I have and the box they use for the Mopar is a copy of that it looks like.
           
        • plumkrazee70

          plumkrazee70 Well-Known Member

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          Got a call from Dan from @PST. New box on the way.

          While, I am not looking forward to the install, glad they stepped up so quickly. ☺️
           
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          • plumkrazee70

            plumkrazee70 Well-Known Member

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            @PST I got the new box today. The invoice says 16:1, but when I turn the shaft by hand it takes, what seems like a lot of turns from lock to lock. Maybe it's deceiving because it's not in the car?
             
          • AUSA66

            AUSA66 Well-Known Member

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            I had the same problem with a Borgensen box new once i adjusted the free via the adjuster it disappeared they will probaly give you similar advise
             
          • PST

            PST Marketing Manager FABO Vendor

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            How many complete turns are you getting when turning the portion of the box that attaches to that column ?

            James From
            PST
             
          • plumkrazee70

            plumkrazee70 Well-Known Member

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            I turned it all the way to the left and counted 2 1/4, so maybe it was just me.

            Also, what the best way to be sure the box is centered when installing? I was thinking turning it all the way one way and then going back until I saw the grooved spline pointing straight
             
          • PST

            PST Marketing Manager FABO Vendor

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            The 16:1 is 2 1/4 clock to clock and you method for centering will work.

            Thanks
            James From
            PST
             
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            • drewmac

              drewmac Well-Known Member

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              I have the same exact problem with my PST box. Sending it back to them.
               
            • drewmac

              drewmac Well-Known Member

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              James I have a return invoice for a problem just like this. Should I just send the box back still and await a replacement?
               
            • plumkrazee70

              plumkrazee70 Well-Known Member

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            • abodyjoe

              abodyjoe Well-Known Member

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              Oh well. Guess I'll officially scratch this box off of my list of things to buy.
               
            • plumkrazee70

              plumkrazee70 Well-Known Member

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              I mean, it sucks to get it and have it be "bad". But I'll tell you I bought a his box in 2019. I sent James that video and he had it all set so when I called their customer service, he verified my address and resent another one. No questions, asked. That is the best customer service you could ask for.

              And the new one came and so far (haven't driven it yet) it's perfect.
               
            • abodyjoe

              abodyjoe Well-Known Member

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              That's all fine and dandy but I'm not into doing things (especially steering boxes) twice.
               
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              • plumkrazee70

                plumkrazee70 Well-Known Member

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                I hear ya.
                 
              • PST

                PST Marketing Manager FABO Vendor

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                Did you reach out and speak to some one in our customer service as of yet? If not please call 800-247-2288 extension 307 and they will work with you.

                Thanks
                James From
                 
              • drewmac

                drewmac Well-Known Member

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                Yes. I have a return invoice. I'll PM you the info.
                 
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