If it were as quiet as a friend's Sniper 1 I would be a very happy chap.
For what (little) it's worth, I recall the injectors being inaudible on a 318 with Fitech and a very quiet stock exhaust system.
Holley support has been quite good so far
I respectfully disagree with you. "That's normal" is a fob-off intended to evade responsibility and get you off the phone. Just like their offer that if you send it back they'll "take a look at it" (i.e., leave it in the corner for a few weeks then send it back) is meant to make you go away.
One of the guys on Holley support suggested that having a return might quieten it down some but equally it might make no difference.
Okeh, so at best they're guessing. This while they're acknowledging this system's incomplete development and faulty implementation ("that's normal"), while simultaneously refusing to take any responsibility whatever for it. Nice.
Erm…why are you giving money to these people?
This is what they do and how they do it.
Perhaps I am expecting too much
No, you aren't. This is 2025. Fuel injection has been a high-volume, mass-market thing on car engines for over half a century. Making such a system work properly and quietly isn't uncharted territory. Even Holley themselves know how to make silent throttle body injectors, and have for decades. The TBI setup Chrysler installed on the 318 in my 1989 Dodge pickup was halfaѕѕed Holley hardware driven by Chrysler's crummy code, but injector noise was not one of its flaws.
but I would have hoped the Holley tech staff would have had some better answers.
"Holley tech staff" know nothing but what's been put in front of them; they're reading the same material you can read yourself, and augmenting it with guesses. These aren't engineers or mechanics, they're low-paid phone monkeys running ZenDesk. Have you tried switching it off and back on again? Sorry, a supervisor is not available right now.
I feel as though I am doing unpaid research and development.
Because you are.
My suspicion is that the quality is variable and quality control poor
From Holley? Whot? Surely not! Pull the other leg, man, it jingles!
Holley have earned this snark from me numerous times over, across many years. Even if we disregard everything from them except EFI systems, the list is still substantial. On it along with that garbage they sold Chrysler was their ProJection EFI system. It came before the Sniper, which was their
response to it getting out that the ProJection system was crap.
so it's a bit of a lottery how noisy an individual unit will be. (…) if possible, try to listen to a few at idle before you part with your cash.
In context of "variable" (you're being much too diplomatic) quality and poor quality control, I think the noise, while unacceptable, would not be at the top of the list of reasons to recognise this road you're on, belatedly, as a wrong turn.
injectors are not available as spare parts
This right here should kick the system right off the consideration list. Even good injectors sometimes fail, or need to be taken out of service for a proper cleaning. No spare parts available? Seriously? Fail.
I have caved in and bought a second unit
You're in it up past your ears; might be good to stop digging and consider your other options.