I buy and sell a fair amount of parts. Their ad states that it’s brand new with all the pieces accounted for and present. But what gets me is when I ask is all the pieces is there and they tell me yes I believe them. Then it gets here and pieces are missing. I contact them and they tell me they sent everything and it must of got opened at the border and they lost whatever’s missing. 1 guy says he packaged it up and took it to the ups store and watched them put it in the freight basket. Then he tells me that he took it to the ups store and watched them package it and send it off. Must of gotten opened and lost at the border. Then I tell him that he shipped to my sister as per my instructions which he agreed to. He emailed her a receipt for the parts. She needs the receipt to bring it across the border cause I need to pay taxes on it. Never gets opened till I get it, sometimes a couple months later. And to my surprise parts are missing. No one has ever made it right. These are brand new parts. Sorry for the long rant. Kim