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Ebay is a good source for a paper copy

See a positive out come. Thank you. No company wants to loose customers 1 dissatisfied customer and you must get 25 new customers to replace that 1 and that is unsustainable. But I will also say sometimes no matter what you do there will be some people who will never be satisfied.

This is why we need to cultivate these companies for if they fail then where do we get parts. I would write a letter to the CEO and explain the problems. The corrections generally come from the top. Again we want companies to make parts and they want to sell parts.