No idea - did you change anything? Have you tried their tech support page?
http://64.132.150.70:8080/ECCChat/FASTchat.html
Good luck, and keep us posted!
There's an article on Thermoquads in the April 2013 issue of Mopar Muscle (not sure if it's on the newstands yet...came in the mail yesterday). Not sure it has the detail you're looking for (still reading the article), but might be interesting.