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When any company fails to treat their customers fait, they will lose some business. Some have enough business, and some don't care??? I buy little repop stuff anyore so I are less.

Some yaers ago, I bought a set of trans cooler lines from them, one side was bent backwards!> I used one side and the other old side line. They were dicks about the whole clusterf***/ Last time I bought anything from them.

Looks like CI is trying to have good customer service. I will give them a try next time I need something IF they have what I need at the price for produt and shipping.

I swore off them 15 yrs ago but I did order a trunk divider last week, price was like everyones as it is an REM item. It did get shipped cheap I admit and that amazed me really!!! Their shipping is usually stick it to ya you know where!