1. Cope

    Cope Fusing with fire

    Messages:
    2,445
    Likes Received:
    1838
    Joined:
    Oct 20, 2009
    Location:
    San Jose, Ca.
    Local Time:
    1:32 AM
    I'm building a really nice and fast car for a customer. He brought a expensive "pre bent cage kit" from a very high end race shop. I hate it. It dont fit and is to short to bend and make right.

    At this point I dont even want to install it. I would rather thro the entire thing in the trash and build one that fits nice.

    The customer dosen't want to buy two cages so I said I won't even charge you for the time just pay for the tube and I'll build you something I will be proud to put my name on.

    I'm so unhappy about the entire thing I dont want this to roll out my door and have people associate this with our work or think this is our level of craftsmanship.

    What do you folks think I should do?
     
  2. Ddaddy

    Ddaddy I'm changing the World... one pixel at a time! FABO Gold Member

    Messages:
    16,534
    Likes Received:
    17329
    Joined:
    Nov 7, 2015
    Location:
    SW of Philly PA
    Local Time:
    2:32 AM
    Stand your ground and tell him the kit he bought is a POS and you won’t use it. Explain that the only way you will do the work is to do it your way...no compromise.

    If he walks, let him walk. You can’t compromise your quality for a customer, no matter what.

    If he values your expertise, he will do it your way. If he doesn’t...bubbye.
     
    • Agree Agree x 6
    • Thanks! Thanks! x 1
    • Cope

      Cope Fusing with fire

      Messages:
      2,445
      Likes Received:
      1838
      Joined:
      Oct 20, 2009
      Location:
      San Jose, Ca.
      Local Time:
      1:32 AM
      I agree.

      I'm trying to get our shop off the ground and make a name for ourselves and this car can do that BUT I dont want folks to see this cage and think I built it....

      No matter what tomorrow is gonna suck. Me and him gonna have to come to some agreement that makes us both happy.
       
      • Agree Agree x 2
      • Ddaddy

        Ddaddy I'm changing the World... one pixel at a time! FABO Gold Member

        Messages:
        16,534
        Likes Received:
        17329
        Joined:
        Nov 7, 2015
        Location:
        SW of Philly PA
        Local Time:
        2:32 AM
        Stand your ground. A car poorly done won’t get your shop off the ground...it will drive you deep into it. Make that crystal clear to your customer.
         
        • Agree Agree x 2
        • Cope

          Cope Fusing with fire

          Messages:
          2,445
          Likes Received:
          1838
          Joined:
          Oct 20, 2009
          Location:
          San Jose, Ca.
          Local Time:
          1:32 AM
          I swear a generic cage kit from summit would fit better. When he told me who was making the cage I was excited and all about it. After seeing what he paid for I can't believe this company is still in business.
           
        • diymirage

          diymirage HP@idle > hondaHP@redline

          Messages:
          14,539
          Likes Received:
          6837
          Joined:
          Oct 12, 2012
          Location:
          michigan
          Local Time:
          2:32 AM
          Well, this isn't a matter of taste, this is a matter of safety, explain THAT to him
           
          • Like Like x 1
          • Ddaddy

            Ddaddy I'm changing the World... one pixel at a time! FABO Gold Member

            Messages:
            16,534
            Likes Received:
            17329
            Joined:
            Nov 7, 2015
            Location:
            SW of Philly PA
            Local Time:
            2:32 AM
            Take your time and explain and show the customer why it wrong and you can’t use it. Get him to understand your perspective. The art in these kinds of things is to move the customer to your position without them ever fully realizing that they are being moved.

            Show him things that are wrong and say things like “you wouldn’t want something as poorly done as this...and I wouldn’t want you to have it. Your build deserves better.”
             
            • Agree Agree x 1
            • Lucky Dart

              Lucky Dart New Member

              Messages:
              4
              Likes Received:
              6
              Joined:
              Apr 11, 2009
              Local Time:
              12:32 AM
               
            • Lucky Dart

              Lucky Dart New Member

              Messages:
              4
              Likes Received:
              6
              Joined:
              Apr 11, 2009
              Local Time:
              12:32 AM
              We have a smart azz saying at the shop. When customers ask if they can bring their own parts? We say do they go to a resturant and bring the Bacon and Eggs?

              It just never seems to work out?

              We speck out the parts that we install....period!
               
              • Agree Agree x 3
              • Like Like x 1
              • mopowers

                mopowers Well-Known Member

                Messages:
                3,823
                Likes Received:
                999
                Joined:
                Feb 15, 2006
                Location:
                West Sacramento, CA
                Local Time:
                11:32 PM
                Where did the cage come from?
                 
              • Cope

                Cope Fusing with fire

                Messages:
                2,445
                Likes Received:
                1838
                Joined:
                Oct 20, 2009
                Location:
                San Jose, Ca.
                Local Time:
                1:32 AM
              • dirty white boy

                dirty white boy 47 yr old Juvenal delinquent

                Messages:
                1,014
                Likes Received:
                451
                Joined:
                Dec 15, 2012
                Location:
                stoneville n.c.
                Local Time:
                1:32 AM
                be nice, dont lose your cool, but stand your groud, if he squalks tell him he welcome to take his build to the high end shop he got kit from and let them install it!
                 
                • Like Like x 1
                • Agree Agree x 1
                • Cope

                  Cope Fusing with fire

                  Messages:
                  2,445
                  Likes Received:
                  1838
                  Joined:
                  Oct 20, 2009
                  Location:
                  San Jose, Ca.
                  Local Time:
                  1:32 AM
                  Not to mention the customer drove to LA and back just to pick it up so we could finish the car in a hurry.

                  Now I gotta tell him its garbage and he gonna have to buy 3 or 4 hundred dollars of new tube.... and its gonna take 2 more weeks...
                   
                • Cope

                  Cope Fusing with fire

                  Messages:
                  2,445
                  Likes Received:
                  1838
                  Joined:
                  Oct 20, 2009
                  Location:
                  San Jose, Ca.
                  Local Time:
                  1:32 AM
                  Just looking at their prices he still won't be out more that 1,500 bucks, I won't get paid but I will be happy.
                   
                • Cope

                  Cope Fusing with fire

                  Messages:
                  2,445
                  Likes Received:
                  1838
                  Joined:
                  Oct 20, 2009
                  Location:
                  San Jose, Ca.
                  Local Time:
                  1:32 AM
                  Just got a text.

                  That garbage is going in the scrap bin!!

                  Looks like I'm working for free for a bit...

                  It's my bad for letting him bring that BS into our shop so I'll eat the labor as a learning experience in business...
                   
                  • Like Like x 2
                  • kursplat

                    kursplat FABO Gold Member FABO Gold Member

                    Messages:
                    1,040
                    Likes Received:
                    268
                    Joined:
                    Aug 24, 2010
                    Location:
                    so cal
                    Local Time:
                    11:32 PM
                    so good and bad...i was going to suggest fabbing a couple nice, pretty very easy to read badges to weld on the other cage in an obvious location that said "CAGE BY..."

                    by the way, where's the pics?? :mob:
                     
                  • yellow rose

                    yellow rose Doctor of Thinkology.

                    Messages:
                    15,415
                    Likes Received:
                    12023
                    Joined:
                    Jun 19, 2015
                    Location:
                    Living on the razors edge
                    Local Time:
                    11:32 PM

                    Yep, better to lose a bit and learn your lesson then do something you're not proud of and send it out. I don't let the customer bring his own parts. If he does, I had a form they had to read and sign before I did the work. Pissed some people off, but I got tired of working for free.

                    As I got older, I just told them to take their junk somewhere else and I had a little sheet of paper with all the other local machine shops phone numbers and addresses. Gave them the options.
                     
                    Last edited: Jun 29, 2018
                  1. This site uses cookies to help personalize content, tailor your experience and to keep you logged in if you register.
                    By continuing to use this site, you are consenting to our use of cookies.