As most of you know I sell relay kits. I have used US Postal for deliveries to US and Canada for the better parts of 5 years. Solid service and haven't lost or damaged a single package that I can recall.
Now for the dumb thing.
I sent a box from CA to NY. The postage was say $13 and I paid that charge. A week later I get a notification that the postage was incorrect and an additional charge of $11 was due. They loaded that charge into the shipping cart on 10/6. I re-checked the postage on my original box and it was still 13ish.
Now that wouldn't be a big deal, except the charge is not correct. Send a adjustment request and almost three weeks later they respond that there was a "system" glitch. Only problem, you CAN NOT uncheck the charge in the shipping cart and pay for other labels. If you want to print a label, you MUST pay for the BS charge and wait for them to refund it which sometimes takes over a month. I've made two more request to have the charge removed, no response so far.
Sheer idiocy.
Unlucky for them I've sent out about $250 worth of billable shipping labels through FE and UPS during this situation. I may not even go back to USPS after this. Just poor execution on the back end.
Now for the dumb thing.
I sent a box from CA to NY. The postage was say $13 and I paid that charge. A week later I get a notification that the postage was incorrect and an additional charge of $11 was due. They loaded that charge into the shipping cart on 10/6. I re-checked the postage on my original box and it was still 13ish.
Now that wouldn't be a big deal, except the charge is not correct. Send a adjustment request and almost three weeks later they respond that there was a "system" glitch. Only problem, you CAN NOT uncheck the charge in the shipping cart and pay for other labels. If you want to print a label, you MUST pay for the BS charge and wait for them to refund it which sometimes takes over a month. I've made two more request to have the charge removed, no response so far.
Sheer idiocy.
Unlucky for them I've sent out about $250 worth of billable shipping labels through FE and UPS during this situation. I may not even go back to USPS after this. Just poor execution on the back end.