I bought, thru ebay, a pair of sun visors for my Barracuda, thru Vans. Clicked the "buy it now" and immediately paid with paypal.
The auction portrayed the visors as ready to go upon buying.
Well, a week goes by, no contact from Vans. After 10 days, I had sent emails, and then called. Guy answers phone, says he got emails, but the visors are on backorder. Duh, why have a buy it now, with NO indication that it is an advance order? I ask when it will be in, he has no idea.
Long story short, conversed thru email a few times, he became belligerent, offered me my money back. I, after almost 5 weeks of the runaround, ask for my money back. Silence, nothing, no contact. Sent multiple emails, nothing. Finally, filed disputed transactions with ebay, who was useless, then one with Paypal. Miraculously, the day I filed the action with Paypal, he replies that the items have shipped. I asked for tracking number, and he supplied it the next day.
Upon checking with UPS on tracking info, he shipped the visors about 3 hours AFTER the reply to Paypal that they had been shipped, so I think he was f*^&ing with me.
got the visors 2 days later, and they are great, top notch equipment, but the guy was a total a__hole to deal with.
Just my experience, and not sure if I will deal with him again.
FF