Outrageous shipping fee from Mancini Racing

[ManciniRacing]

simply be

Why can't you provide the shipping costs without having to check and get back to the customer ? You know their address and you know the address of where the parts are being shipped from.
Tell us the reason for that without trying to make yourself look better by comparing to other companies. Are customers not more apt to accept your shipping charges the more they get into making an order ? Some may only need a little time and some may need a considerable amount of time to find their items and order. Your policy seems advantageous to you and a disadvantage to customers.

because of dimension weight calculations, years ago ALL shipping companies as with freight carriers have gone to DIM's .

example of 15 inch trim ring, has to be packed in at least a 17x17x5 box for insurance and packing material. now the box dimension then weight as a secondary factor. its also called chargeable weight based of package size, its an algorithm they all use. we cannot get around this factor. All of the large companies cost average and have a larger discounted rate then we do. even with our system having weights it is beneficial for us and the end consumer to pre package/box to get the best rates between the carriers.

 

[ManciniRacing]

I think people have been saying how it's done. The issue is why it is done there and not anywhere else. Mancini didn't come here and address the concerns people had .

not sure what else i can say in the posts i've made to address this.

 

[Kemper]

simply be

because of dimension weight calculations, years ago ALL shipping companies as with freight carriers have gone to DIM's .

example of 15 inch trim ring, has to be packed in at least a 17x17x5 box for insurance and packing material. now the box dimension then weight as a secondary factor. its also called chargeable weight based of package size, its an algorithm they all use. we cannot get around this factor. All of the large companies cost average and have a larger discounted rate then we do. even with our system having weights it is beneficial for us and the end consumer to pre package/box to get the best rates between the carriers.

Every item you have listed you know the shipping weight and dimensions without having to manually weigh anything or measure it. That info does not change and should be readily available to you . That leaves you with no excuse for not providing the shipping costs automatically as is common practice anywhere else.

You can instantly get your price comparisons from all carriers and you don't have to check with them as your cost will automatically show using a program that has been around for years.

 

[crackedback]

not sure what else i can say in the posts i've made to address this.

Ignore it, as I put him on that function here.
Nothing but the tire kicker, crap stirrer looking at your for sale car at a show, picking everything apart and no answer will suffice.
Or the two year old after every answer you provide asking, WHY???

You answered, have a policy and procedure in place to address the shipping quote... don't pay attention to this Karen. Was in retail for years, still am with electrical harnesses/battery cables, and some people you just can't satisfy even with solid answers. I feel your pain!

Best thing you can see from that one
"You are ignoring content by this member"

 

[Kemper]

Ignore it, as I put him on that function here.
Nothing but the tire kicker, crap stirrer looking at your for sale car at a show, picking everything apart and no answer will suffice.
Or the two year old after every answer you provide asking, WHY???

You answered, have a policy and procedure in place to address the shipping quote... don't pay attention to this Karen. Was in retail for years, still am with electrical harnesses/battery cables, and some people you just can't satisfy even with solid answers. I feel your pain!

Nice deflection but the issue of not providing instant shipping charges as is common most anywhere else, if not everywhere else has not been addressed . You shouldn't claim that has been addressed without showing where,but I won't fantasize why you are as you are. Let's get an answer to that .

 

[ManciniRacing]

Ignore it, as I put him on that function here.
Nothing but the tire kicker, crap stirrer looking at your for sale car at a show, picking everything apart and no answer will suffice.
Or the two year old after every answer you provide asking, WHY???

You answered, have a policy and procedure in place to address the shipping quote... don't pay attention to this Karen. Was in retail for years, still am with electrical harnesses/battery cables, and some people you just can't satisfy even with solid answers. I feel your pain!

Best thing you can see from that one
"You are ignoring content by this member"

i am and pretty much done explaining, every forum has them which is the main reason i generally stay out of them. appreciate ya commenting, I've been in retail since 1986 at the FCA dealership level, Have made many changes at Mancini past 1.1/2 year to streamline and have fluid processes front to back and much more to do. thx

 

[Kemper]

i am and pretty much done explaining, every forum has them which is the main reason i generally stay out of them. appreciate ya commenting, I've been in retail since 1986 at the FCA dealership level, Have made many changes at Mancini past 1.1/2 year to streamline and have fluid processes front to back and much more to do. thx

But you avoided the issue of showing instantly the shipping charges . You have come up with no valid reason as you should have all the information at you fingertips . Is one of the changes you made there the issue I am talking about or has this always been the practice there ?
You can answer without promoting yourself or your company, or maybe you can't . You haven't shown any forum skills and that is where you are at now.

 

[crackedback]

Don't worry, there are a lot of places that don't have instant shipping quotes when you put stuff in a cart. I can give you three LARGE electrical warehouses and a couple of materials/fastener outfits that don't. You aren't alone @ManciniRacing
There was a discussion about shipping and DIM weight because of some trim costing $40+ to ship although it weighed about 4 pounds.

Stupid generalizations by an uninformed individual. Some of us know there isn't an "easy' button on this. It cost a bunch to integrate that into your system. I had long discussions with one of the electrical places about shipping. Items that were costing me $100+ to ship could have been put in flat rate boxes for around $45 total. Answer... our system isn't set up to do that. I can only imagine how this Karen would react to that. LMAO

Still on ingore with that one, so I won't see the dumb WHY WHY WHY response that will follow. Write a dang novel beating a dead horse if you like.

 

[Kemper]

Don't worry, there are a lot of places that don't have instant shipping quotes when you put stuff in a cart. I can give you three LARGE electrical warehouses and a couple of materials/fastener outfits that don't. You aren't alone @ManciniRacing

Stupid generalizations by an uninformed individual. Some of us know there isn't an "easy' button on this. It cost a bunch to integrate that into your system. I had long discussions with one of the electrical places about shipping. Items that were costing me $100+ to ship could have been put in flat rate boxes for around $45 total. Answer... our system isn't set up to do that. I can only imagine how this Karen would react to that. LMAO

Still on ingore with that one, so I won't see the dumb response that will follow. Write a dang novel if you like.

You are assuming he doesn't have the information in his system . I think they know or should know the shipping weight and size before listing anything on their site. I know I do before listing anything on ebay.
Post a link to a site a random consumer would use that doesn't show the shipping costs before allowing you to place an order.

 

[1MeanA]

But you avoided the issue of showing instantly the shipping charges . You have come up with no valid reason as you should have all the information at you fingertips . Is one of the changes you made there the issue I am talking about or has this always been the practice there ?
You can answer without promoting yourself or your company, or maybe you can't . You haven't shown any forum skills and that is where you are at now.

They explained why in post #126. Either you didn't understand it, don't believe them or don't like it or all of the above. Shop elsewhere.

 

[70SwingerGuy]

I'll spin it the other direction if I may......when Im dealing with a REPUTABLE company, I would rather have the shipping calculated like Mancinis and NationalMoparts do because their employees are using the actual dimensions and weight of my order to calculate the shipping charge, not just a computer algorithm. Especially when ordering multiple items, it is impossible to predict the exact shipping cost upfront because of the dimension and weight variables of the final package.
Whenever I sell anything, I punch in the dimensions and weight, destination etc in the carriers website and give the buyer the price that the computer spits out, but when I take it to said carrier and actually ship it, 100% of the time the cost is never the same as what I quoted from online, and its usually higher.
Gimme the skill of an actual human over a program any day.

 

[72bluNblu]

Well said. Thank you.
Most customers don’t understand dimension weight and what that actually means to the ship rate.

Like Amazon still charges more on product because customers love free shipping. Shop Amazon and see. summit does that with AMD products to cover the fees from AMD they raise the retail price on large items to make it appear it’s cheaper.

Like everything thing else we all deal with. It just costs more.

we do that often and it’s not an issue.

Sure, Summits list price for AMD parts is typically not the lowest you can find on the internet.

BUT, they’re still usually the cheapest option with shipping. Yeah, other retailers advertise a cheaper list to get clicks, but it’s completely meaningless if it still costs more to my door. And it does, because I’ve checked over and over again.

I’ve bought a decent amount of AMD sheet metal for my various projects, and day-in, day out Summit is almost always the least expensive way to get the part in my shop. The only exceptions I’ve had were close-outs from AMD, or holiday sales. And then, there’s knowing that Summit backs up their sales with excellent customer service. I bought a couple of AMD parts from another retailer on one of their large sales. Well, they didn’t have it in stock. And they jerked me around for weeks to get my money back. Yeah, not worth it for relatively small savings I was after to begin with.

But a normal business day on a part that’s not on some close out? Summit has been the best for me where I’m at.

Your business, do what you like. But yeah, I stopped buying from you guys years ago and see no reason to change that.

 

[Kemper]

I'll spin it the other direction if I may......when Im dealing with a REPUTABLE company, I would rather have the shipping calculated like Mancinis and NationalMoparts do because their employees are using the actual dimensions and weight of my order to calculate the shipping charge, not just a computer algorithm.
Whenever I sell anything, I punch in the dimensions and weight, destination etc in the carriers website and give the buyer the price that the computer spits out, but when I take it to said carrier and actually ship it, 100% of the time the cost is never the same as what I quoted from online, and its usually higher.
Gimme the skill of an actual human over a program any day.

But they are not taking it to said carrier and actually shipping it so your comparison is flawed. You are also inferring that they are trying to get the best price for the consumer which they have also not stated they do. The computer should have the actual weight and size before it is listed for sale. That does not change.

 

[4spdragtop]

I LOVE that Summit n Jegs offer us Canucks free shipping on minimum orders.
That took the element of surprise outta the hands of the thieving couriers. Combine that with the great customer service from both of them, I now have no reason to go anywhere else. When I order I make sure its heavy $hit...rotors, exhaust kit, rims lol.

 

[Kemper]

I LOVE that Summit n Jegs offer us Canucks free shipping on minimum orders.
That took the element of surprise outta the hands of the thieving couriers. Combine that with the great customer service from both of them, I now have no reason to go anywhere else. When I order I make sure its heavy $hit...rotors, exhaust kit, rims lol.

I guess " thieving couriers " isn't a bad description. But it's the random consumer that usually gets the shaft. I can sell something on ebay where the shipping to the buyer shows 50 dollars and that may only cost me 25. And that is only postage costs and I charge nothing else.

 

[70SwingerGuy]

That took the element of surprise outta the hands of the thieving couriers.

Especially the outrageous brokerage charges that UPS springs on a guy.

 

[66fyssh]

I buy from Mancini when they have something I need/want. In the past I bought anything from Edelbrock heads to a t-shirt. This past July, I bought Mopar Performance valve covers.

They explain their shipping method right on the website. You can take it or leave it. I choose to take it.

Go to a new car dealership and tell them they need to change their stupid *** sales process...and see how far you get. The last two times I tried to buy a new car and they started their BS, I walked out. I choose to not do business with them. But I'm sure not going to waste my time arguing with the process.

 

[Kemper]

Another thing a person has to watch is insurance. While most items usually have tracking and insurance getting a claim paid can go to either party . If I sell on ebay insurance is automatically furnished and I take care of any claim. I just refund the buyer and then worry about getting my money from the shipper. USPS will just credit me without much effort probably because I used them thousands of times. UPS can be a different story and they can refuse you because their insurance is only valid if you use the correct box and packaging material they will tell you you should have used.

 

[4spdragtop]

When us Canucks are dealing with cross border purchase whether new or used and couriers, it isn't random and is an accurate description. They are thieves flat out and hold your part hostage. Don't wanna pay?? OK, we'll ship your part back to seller lol. That's 1st hand experience.
Your expectations of all companies having instantaneous shipping quotes is laughable. This is all over $38?

I guess " thieving couriers " isn't a bad description. But it's the random consumer that usually gets the shaft. I can sell something on ebay where the shipping to the buyer shows 50 dollars and that may only cost me 25. And that is only postage costs and I charge nothing else.

 

[Kemper]

When us Canucks are dealing with cross border purchase whether new or used and couriers, it isn't random and is an accurate description. They are thieves flat out and hold your part hostage. Don't wanna pay?? OK, we'll ship your part back to seller lol. That's 1st hand experience.
Your expectations of all companies having instantaneous shipping quotes is laughable. This is all over $38?

You should know the shipping costs before you purchase from a national well established company and I think you will almost always find that to be the situation. That's what we are talking about and if you have an example where that doesn't fit, please share.

 

[4spdragtop]

Pretty plain and simple right there in print. YOU order online, YOU should read BEFORE clicking "buy". Its as easy as adding a note to the order, you dismissed that and are complaining about how much again?
Single-Page Checkout

You should know the shipping costs before you purchase from a national well established company and I think you will almost always find that to be the situation. That's what we are talking about and if you have an example where that doesn't fit, please share.

 

[Duster360LA]

I won't be ordered direct from Holley or their family of companies. I needed a couple of 45 degree fuel line fitting for my Sniper 2. Shipping and handling for two fitting that would fit in the palm of my hand was going to be $34.95! I found both fittings at Summit and got them in 3 days for $11.75 shipping. It appears Holley's minimum S&H is $34.95. Ridiculous!

 

[Kemper]

Pretty plain and simple right there in print. YOU order online, YOU should read BEFORE clicking "buy". Its as easy as adding a note to the order, you dismissed that and are complaining about how much again?
Single-Page Checkout

I'm well aware of that. You can submit an order without knowing the total costs. That is what I am talking about . It should automatically show before you are allowed to place an order. You shouldn't have to comment to see a shipping charge or see one after you committed to an order. I realize you can cancel the order but you shouldn't be put in that position.

 

[4spdragtop]

You put yourself in that position by being put off by needing to add a note for a ship quote 1st. How much again?

I'm well aware of that. You can submit an order without knowing the total costs. That is what I am talking about . It should automatically show before you are allowed to place an order. You shouldn't have to comment to see a shipping charge or see one after you committed to an order. I realize you can cancel the order but you shouldn't be put in that position.

 

[Kemper]

You put yourself in that position by being put off by needing to add a note for a ship quote 1st. How much again?

Their page their policies. They determine what position you are in and what position you need to be in to continue.

As a final note from me - From seeing what people had to say or didn't say I'll give my opinion on what it seems like to me.

People will spend various amounts of time finding a part and what all goes along with that, before proceeding to check out.
Once they provide their credit card/paypal info and a host of other things they are going to be less reluctant to cancelling an order.

I think they would reasonably expect that they would not be allowed to order unless all charges were presented to them.
The amount of people being less reluctant to cancel after giving info and ordering may outweigh the loss of customers that would be lost when seeing the total cost before ordering.

Shipping costs are high and many people are complaining about them and there are plenty of things and people to blame it on. High shipping costs are expected and there is money to be made on shipping . I'm not surprised to see anyone take advantage of the situation .