That's a shame. I'd be on the phone getting an RMA! 1 year or 5 years, however long you've had it, it needs to be replaced. You'll be staring at that every time you get in the car.
I bought it back in October of 2017..It's been boxed up and kept in my basement which is climate controlled..Installed it a short while back and noticed today that the black paint was flaking..What's the chances of getting another one and it doing the same thing?..They paint over the chrome electroplating that the whole bezel is dipped in and the chrome is very smooth and doesn't give the paint anything to adhere to...Talk about pissed..Paying what I did for it and seeing this..I may be stuck with having to tape it up and repainting the black myself with a better quality paint..Since I bought it back in October of 2017 they'll probably tell me it's been too long to be made up with a new part????
A phone call, email with photo's and polite conversation. Pain in the a$$ is shipping it back and waiting if they do you right. That's big bucks brother, not small change and that should equate to great customer service. Word of mouth about the potential of that happening to someone else has to motivate them. I wouldn't hesitate to buy that knowing they treated another customer right, on the other hand nah.
I may just repaint it myself but let them know what happened..I'd hate to go through all the trouble of returning it and getting another bezel that does the same thing..Wonder how it would look if I took off all the black paint and left it chrome???..lol..They could at least give me some type of a credit for future orders since I've spent a great deal of money with them..I've practically bought every item I've used to build my car from them so hopefully they'll treat me decent over this..
I will be giving them a call..I expect they'll try to fix the problem as I've spent a ton of money with them...They've always been good with customer service in the past.
