justin69char
Member
Back in January of this year I sold a restored date coded charger jack and base to an Ebayer Handle barra29 in Dover, NJ. The Following Friday after shipping the item USPS labeled in their tracking system, Notice Left. That Saturday I got an email from the buyer asking to check into the item because he never received a notice and there is no package here. I advised him to call Monday to follow up. The response I got from him was the post office was checking into it. So I called and spoke to the driver who stated to me I never leave a notice there, I deliver to his place all the time, he described the package fully and where he left it on the porch. The package was insured and you had to sign for it or pick it up if unavailable. Can you imagine, now the jack is gone, lol.
Most believe this is a slam dunk call the postmaster there and get a refund. By far not the case. Got my postmaster here, consumer affairs here, driver admitted fully, and the end result is to file a claim and wait. I filed the claim to speed up the process 30 days went by and it was initially denied because of the notice left in the system. The problem is when you file an initial claim they don't allow you to describe the situation. The next step is to file an appeal which is where you can describe your case. It is a way for the USPS to keep from paying claims because of the wait and frustration of the process. I always kept the buyer up to date on this process. Before the claim got denied the buyer was contacting me to check on the status and at that time I had no updates and told him he can check anytime with the tracking number he has. He also wanted to buy another jack from me once this is resolved for his car.
Then it was denied I sent him an email stating that and the reason and I filed an appeal. He never understood the why it was denied and why it takes so long. I advised him call the post office or ebay and confer to the whys that you question. I should have bought a jack locally instead of online. At this point I told him once the claim is resolved and I get the refund I will remit you what you paid! We kept going on and on and what he was trying to get me to do was to issue a refund immediately. However, in the beginning he understood that this was a process and had no problem waiting. I said to him I have driven to two post offices here, contacted several times the dover branch, spoke to consumer affairs, kept you posted bi weekly, ebay stands behind me because everything on my end was done correctly and not to issue a refund, what more do you want me to do? I said call the post office or ebay for further clarification. Guess what he does! Issues a claim through ebay for a refund. As soon as I got that email I called ebay and in five minutes they retracted his claim, no questions.
Then an hour after he was notified he sent me an email basically saying issue me a refund before I decide to leave feedback! Imagine that! Now at this point I have an eerie feeling of this situation. So I go on ebay type 69 dodge charger jack and guess what I see. My restored jack mechanism with a different colored base and included a lug nut wrench. In the image you can see the date code letter F for June which was the same as mine. However, in all is other items he lists that never get bids by the way the other ads with jacks have part numbers and date codes! Except for this ad so under a different handle I email him through ebay, what's the date? He responded but would not answer. I texted him from my phone so he knew which state it was calling him and he would never answer. I was trying to get him to pull the listing to display more guilt on his part which he did, lol. Believe me the appropriate authorities from federal to state have been notified.
Most believe this is a slam dunk call the postmaster there and get a refund. By far not the case. Got my postmaster here, consumer affairs here, driver admitted fully, and the end result is to file a claim and wait. I filed the claim to speed up the process 30 days went by and it was initially denied because of the notice left in the system. The problem is when you file an initial claim they don't allow you to describe the situation. The next step is to file an appeal which is where you can describe your case. It is a way for the USPS to keep from paying claims because of the wait and frustration of the process. I always kept the buyer up to date on this process. Before the claim got denied the buyer was contacting me to check on the status and at that time I had no updates and told him he can check anytime with the tracking number he has. He also wanted to buy another jack from me once this is resolved for his car.
Then it was denied I sent him an email stating that and the reason and I filed an appeal. He never understood the why it was denied and why it takes so long. I advised him call the post office or ebay and confer to the whys that you question. I should have bought a jack locally instead of online. At this point I told him once the claim is resolved and I get the refund I will remit you what you paid! We kept going on and on and what he was trying to get me to do was to issue a refund immediately. However, in the beginning he understood that this was a process and had no problem waiting. I said to him I have driven to two post offices here, contacted several times the dover branch, spoke to consumer affairs, kept you posted bi weekly, ebay stands behind me because everything on my end was done correctly and not to issue a refund, what more do you want me to do? I said call the post office or ebay for further clarification. Guess what he does! Issues a claim through ebay for a refund. As soon as I got that email I called ebay and in five minutes they retracted his claim, no questions.
Then an hour after he was notified he sent me an email basically saying issue me a refund before I decide to leave feedback! Imagine that! Now at this point I have an eerie feeling of this situation. So I go on ebay type 69 dodge charger jack and guess what I see. My restored jack mechanism with a different colored base and included a lug nut wrench. In the image you can see the date code letter F for June which was the same as mine. However, in all is other items he lists that never get bids by the way the other ads with jacks have part numbers and date codes! Except for this ad so under a different handle I email him through ebay, what's the date? He responded but would not answer. I texted him from my phone so he knew which state it was calling him and he would never answer. I was trying to get him to pull the listing to display more guilt on his part which he did, lol. Believe me the appropriate authorities from federal to state have been notified.
. Thank you for alerting us.
