Layson's web site needs help

Discussion in 'Laysons' started by mvh, Mar 13, 2016.

  1. mvh

    mvh FABO Gold Member FABO Gold Member

    Messages:
    1,248
    Likes Received:
    91
    Joined:
    Dec 17, 2007
    Location:
    Menlo Park, CA
    Local Time:
    7:08 AM
    I'm not just carping here -- this is meant as constructive criticism. But I have to say that I would purchase more items from Layson's if the web site wasn't so primitive.

    Just for one example, nothing is more frustrating than to click through the category tree 5 or 6 steps, then to find "nothing" at the end of it. I have already entered a year and model -- if there are no products available for that model, why are the links active? This kind of issue has been solved on everyone else's web store for years. The keyword search is a faster way to get a result, yes, but then you have to guess what the active keyword is, and for many parts it isn't obvious. It is also disconcerting when the keyword search finds an item that did not appear in the category search under the same name.

    Lack of photos and adequate descriptions is another common problem. I will not buy a part sight unseen, especially not from a one-line description.

    As it is now, I only check Layson's for a part as a last resort, after first going to other vendor sites with easy navigation, effective search functions and good photographs and descriptions. I would guess that I am not the only one. I'm sorry, but that's how it is.
     
    • Agree Agree x 2
    • jimjimjimmy

      jimjimjimmy lobsterman FABO Gold Member

      Messages:
      3,731
      Likes Received:
      560
      Joined:
      Nov 2, 2010
      Location:
      p. e. i.
      View My Photos
      Local Time:
      11:08 AM
      that site is one of the worst in the hobby .
       
      • Agree Agree x 1
      • fishmens67

        fishmens67 Well-Known Member

        Messages:
        5,285
        Likes Received:
        1187
        Joined:
        Nov 10, 2012
        Location:
        idaho
        Local Time:
        9:08 AM
        no problem here. I'm glad there is a site to get my Mopar parts. I order parts and receive a email the very next business day. restoration parts were hard to come by in the 80's.
         
      • jimjimjimmy

        jimjimjimmy lobsterman FABO Gold Member

        Messages:
        3,731
        Likes Received:
        560
        Joined:
        Nov 2, 2010
        Location:
        p. e. i.
        View My Photos
        Local Time:
        11:08 AM
        customer service is great and are good to deal with I just don't like there site .
         
      • Tony Fields

        Tony Fields That's How I Roll Legendary Member

        Messages:
        9,406
        Likes Received:
        340
        Joined:
        Aug 8, 2006
        Location:
        Columbus, Indiana 47201
        View My Photos
        Local Time:
        10:08 AM
        You need to contact Rick@Laysons here on the Forum. He will take care of you.

        He is great to deal with.
         
        • Like Like x 1
        • 66fyssh

          66fyssh Don't Stop Believin' FABO Gold Member

          Messages:
          3,137
          Likes Received:
          1051
          Joined:
          Jun 22, 2013
          Location:
          Rome, GA
          View My Photos
          Local Time:
          10:08 AM
          I agree on the website. Could - and should - be much better.

          I also agree on contacting Rick. I have and he is very helpful.
           
        • desmo900

          desmo900 FABO Gold Member FABO Gold Member

          Messages:
          489
          Likes Received:
          35
          Joined:
          Jul 28, 2011
          Location:
          Seattle
          Local Time:
          7:08 AM
          I live in Seattle and I refuse to purchase anything from them because of that abomination of a website. Truly terrible. And there reputation for selling seconds...
           
          • Like Like x 1
          • krazykuda

            krazykuda FABO Gold Member FABO Gold Member Technical Editor

            Messages:
            41,598
            Likes Received:
            7921
            Joined:
            Aug 20, 2007
            Location:
            Orland Park, IL
            Local Time:
            9:08 AM
            I couldn't find what I wanted to order on the site, but contacted Rick and he took care of everything for me...

            The site could be easier to find parts on, but Rick makes it easy...

            But if you order from them, make it worth while, as there is a "minimum" shipping charge...
             
          • Rick@Laysons

            Rick@Laysons FABO Vendor FABO Vendor

            Messages:
            1,435
            Likes Received:
            181
            Joined:
            Apr 25, 2005
            Location:
            Lakewood, WA
            Local Time:
            7:08 AM
            I'll be the first to admit that the website does leave a lot to be desired. That is one of the reasons we are looking to hire an additional employee/employees....to get the pics taken and uploaded, and update the descriptions. I spend the vast majority of my time either on the phones, pulling orders, packaging parts, or processing shipping labels. I just simply don't have the time needed to take the pics and get them uploaded....let alone go thru and edit the part descriptions.

            Also, two Mondays ago, we had a pretty decent thunderstorm roll thru here and wreak havoc on our system. It burnt/tripped all of our battery back-ups and our website was down and getting it back up and running has been a "trying" ordeal.... Hopefully, we have all of that taken care of now.

            If I might offer a small piece of advice for navigating the online website..... If you can download our catalog, you can find the part numbers for what you're looking for, then enter the part number on the 'Part Number Search' box on the website, it will pull up that part number and a photo if one is available.
             
          • Grumpy Pete

            Grumpy Pete Active Member

            Messages:
            37
            Likes Received:
            4
            Joined:
            Nov 10, 2017
            Location:
            Kansas City, MO
            Local Time:
            9:08 AM

            Hey Rick@Laysons, I'll rebuilt your entire website and teach you how to use it in trade for a pair of 1965 Barracuda rear quarter panels.
             
            • Like Like x 1