AGREE!! Flat rate time has alot to do with good or decent techs turning into hacks just to try to make time. Warranty flat rate times any more are a joke.
I'm not sure I agree with that analysis. I think if a man has the larceny in him, it'll come out regardless. I lost my *** for years on some warranty situations, but it always worked out in the wash elsewhere....and honestly. There's enough honest work out there for everybody.