Do not ship with ups!!!!

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vengeance2die4

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I purchased a dash pad for my 67 barracuda from a gentleman in the seattle area. He packaged the item beautifully, but UPS being UPS the crushed in the bottom of the box and cracked one whole side of the dash pad. Well the shipper got insurance on the item. I filed a claim and UPS denied the claim saying they didn't see the box was crushed (which it obviously was) and they turned it over to a third party company. The third party said they could pay up to the purchase price, but no more than $200 plus the shipping. I was then told that they have to collect the item to destroy it. I told them I filed a claim for $400 to have it repaired because that is the price to have just dashes repair it and if they took the dash to destroy it that the price would go up another $150 because they need a core. They said no go, so I am out on the repayment and I am left with a cracked dash pad. What *** clowns!!! So don't ship with UPS unless you want your items destroyed and then not be afforded the opportunity to repair the item. :thefinge: :protest:
 
Oh please don't get me started about that poor excuse of a courier company.
 
we ship out hundreds of thousands of boxes a day. Something is bound to get crushed in that process. sorry it was your dashpad. Fed ex isnt much better.
 
.
Ok, lesson time...............


I will not go into a lot of detail, but, "Long Items" shipped any way
"But" First Day Air, this is bound to happen.

I have in the past shipped a good many rifles, expensive rifles.

Using the "factory" inner & outer boxes.

When one arrived to my customer "Broken clean in half", with "A Foot Print" on the box I went through the roof!

After "A Lot" of screaming on my my end and plenty of excuses on their end I was told the truth.........

Any thing not shipped First Day Air goes down a conveyor "chute" that has a curve/turn in it, when a long item gets hung up in that curve they start kicking at it or throwing other packages at it, most often they "stomp" and kick at it to get the "log jam" cleared.

"That" is why there was a foot print on my rifle box.

I found this out by shouting at the top of my lungs that one of their employees had an "Anti-Gun" attitude, propped the box on the bumper of the truck and stomped it.

I told them I was a member of the N.F.F.L.F.D., (National Federation of Federally Licensed Firearm Dealers), and that owed me an "Article" because they printed my phone number incorrectly in the "Annual" dealers registry.

I told that jackass, "I just thought of what the article should cover", "I am going to call the article",......

"Alternatives To UPS"

I said I had a few horror stories of my own, and that I was going to put together as many as I could and pick the very worse for the article.

I went on,... I will praise "Every other" shipping company, DHL, FedEX, California Overnight, and bash UPS with true stories of how they damage expensive items, then weasel out of paying for the loss to the shipper "Even when they purchased insurance!"


The next words from this fockhead were, "Where would you like the check sent?"

This that I have written here is 100% accurate.

I swear to God himself.


Follow what I did, call back pissed off, tell them that you could not get a decent sleep after hearing about how "Long Packages" are kicked and stomped when they get hung up in the curve of the conveyer and first thing that morning you

called "A Nationally distributed Mopar Magazine", the story editor you spoke to said to collect up the best UPS horror stories you can from the automotive community and send him a rough draft.

He liked the storyline
"Alternatives To UPS", and that he will handle the rest.

The next words should be, "Where do you want the check sent?"

IF Not, go into overdrive..............

Tell him you are a member of an Online Mopar forum with just shy of 20,000 members, and that you are so pissed off that you will make a plea to
Every Member of the forum to branch out and re-post the article in Every Automotive Forum they can locate on the internet.

Tell them , "You guys are going to burn me for my claim",

Fine, "Do IT!"

My goal is to cost your company several hundreds of thousands of dollars by getting shippers to switch to other companies.

Now, the next words you hear should be..................

Where do you want the check sent?

If not, tell them you have had it up to your eyebrows, .............

"See you in court", and be prepared to talk to the media........

Say, "I am an online publisher and editor", and I will make damn sure at least a half a dozen online writers will be in court that day, as well as some shippers who will tell their horror stories to the judge as a means of showing a pattern of
"Willful disregard of your duties as a shipping company & to make the argument that you are now and have a history of operating in Bad Faith when it comes to making good on insurance claims".


Or, you know what, give me the details and let me handle it.

I know from experience how to handle these fockheads .


That rifle, the one that had the footprint on the box..................

It was not insured.

I fought that hard just to get the $100.00 blanket insurance that is given to every package UPS ships.

Now I am all pissed off again......

Where is the rest of that rum I found the other night.


Ethic-less, ball licking bastards, Bite my *** UPS.
.
 
UPS destroyed a '87 monte carlo ss dash for me once, ofcourse they claimed it was the shipper/packers fault even though the box looked like it had been ran over by a freakin' semi, $400 shot to s#!t...
 
Be leary of the PO also, most packages are run thru an APPS machine, which is nothing but a bunch of conveyors and gates. For the highest possibility of your package getting there in good shape pack the box full of cushioning material. If you eliminate all empty pockets in the box the chance of it caving in is minimal. It is not often for a package to be under numerous heavy items and if the box can collapse it will. I was not in retail, but still had some public interaction. I used to tell people if your package could not support 50 pounds on top of it, better fix it so it can.....wish I could tell you how many packages I seen get demolished over the years because people would ship something and not pack the box full of peanuts/paper or whatever. Whenever we ship something we put enough cushioning material in the box so that it takes both of us to close it, one person leaning on the flaps compressing the cushioning material while the other tapes it shut. If you ship something in a completely stuffed box it will stand a much better chance of getting there safely....
 
I purchased a dash pad for my 67 barracuda from a gentleman in the seattle area. He packaged the item beautifully, but UPS being UPS the crushed in the bottom of the box and cracked one whole side of the dash pad. Well the shipper got insurance on the item. I filed a claim and UPS denied the claim saying they didn't see the box was crushed (which it obviously was) and they turned it over to a third party company. The third party said they could pay up to the purchase price, but no more than $200 plus the shipping. I was then told that they have to collect the item to destroy it. I told them I filed a claim for $400 to have it repaired because that is the price to have just dashes repair it and if they took the dash to destroy it that the price would go up another $150 because they need a core. They said no go, so I am out on the repayment and I am left with a cracked dash pad. What *** clowns!!! So don't ship with UPS unless you want your items destroyed and then not be afforded the opportunity to repair the item. :thefinge: :protest:

Here's a bump for your thread and your cause!
MAN THAT SUCKS!!!
Guess I'll only ship USPS, from now on, it's cheaper too!
I am sorry to hear.
Don't intend ill feelings but I thought I would try to give a possible example; (Classic scene and good example for UPS to view)

[ame="http://www.youtube.com/watch?v=2Q6_9A90cUk&feature=related"]YouTube - Ace Ventura Smashes Package[/ame]

I hope that wasn't the last word. Can you go into the closest brown store near your home and take it all in explain the box etc. and see what they could do for you. Don't forget to mention you are there local, would hate for word of mouth to get around and the 15K plus members here too, will ship elsewhere. Also go around the gate and contact regional MGR direct, ask for number while you in the store. Front door policy might be good here. Send them a link to here!
Don't forget to show them this video too!! Naw Jim didn't see his pkg in elevator or when he then was going "Down Town"! either....
Good Luck, keep us posted. Wish I could do more to help. It sounds like my normal luck too.:angry2:
 
I have mixed feelings on this. I use UPS quite a bit and find it is quite often a lot less expensive then the postal service. Smaller items are no prob with postal service, but get a decent size box (over 15") and the prices skyrocket. One package I had recently was going to end up being $14.95 to ship on slow boat potal service... WHAT ??? Checked the UPS and the same package shipped to the same location was $8.20 and I get a tracking #.
Now that all being said I have had both Postal service and UPS damage items. Basically this is how I myself look at the whole shipping thing. If you cant afford to lose a item in shipping... dont ship it the cheap ways. 19 times out of 20 you may never have a problem. The one time you do have a concern, take care of the customer and move on. If you have high dollar item, large item, etc... take extra care in it. Truth be known, as Ink said... most of the damage comes from piss poor packaging. The better the packaging the better the survival rate. So I dont bash UPS... or the Postal service... or any other carrier too much. Its all part of Logistics. Stuff gets damaged. If its real nice, real imoportant, real valuable. Take the proper proceedure and package the item correctly, use a good transporter, and make sure to spend the bucks and get it insured. Thats it in a nutshell. If you gamble... just send it the cheaper route. As far as the dash goes in the original posters comments. It may have been packaged properly according to the shipper, but it still didnt with stand. Even if insured you will always get screwed a little. A dash on low priority UPS should have been in a wooden crate box or very heavy cardboard box with wood in the ends, filled fully with packing and box taped shut with banding around it in at least 4 places. Thats how I would do it. Sorry to hear about your loss... but hope my comments help someone else from getting wounded parts.

-RPM
 
I am about to decide shipping just sucks sometimes. I have had far better luck with UPS than any other method.

The post offices loses my packages, with no hope, and a note saying they are sorry. We ship about 50 packages a day, UPS, with no problems. I just shipped 130lb. transmission, over half way across this country, no problem.

I hope they make it right for you, and thought they had to pay whatever you insure it for, or your declared value.
 
I once had a radiator returned to me damaged. Had a forklift tire track across it. They denied the claim saying it wasn't packed well enough. Really?
 
Well said RPM, Box, pack and box again and take pictures of all the preparation you took to protect the part for the ride to your customer....
A "prepare for shipping and advice thread" To help people understand that it's just not the matter of just selling, it's also the time and care that goes into packing an item...:angel7: that is your job that comes with selling...
I have used pallet material "Light and strong" and easy to cut
Take pictures of it as it is packed and when it is completed and then insure it.
Pictures will be the proof that It was abused and packed correctly :home:

We all have to learn at some point, and I for one will jump in and start a thread if I need advice before shipping.. I learn something everyday and if we don't know something about shipping, please just ask before a peace of history is destroyed :shaking2:
 
I got news for everyone you can't package anything well enough to keep them from saying it's the shippers fault. When you sell something for big dollars and ship it I can't sleep well till it arrives safe because if it's damaged they just blame you for not packaging well and it's finger pointing time. They never want to pay no matter how much insurance you buy.
 
I purchased a dash pad for my 67 barracuda from a gentleman in the seattle area. He packaged the item beautifully, but UPS being UPS the crushed in the bottom of the box and cracked one whole side of the dash pad. Well the shipper got insurance on the item. I filed a claim and UPS denied the claim saying they didn't see the box was crushed (which it obviously was) and they turned it over to a third party company. The third party said they could pay up to the purchase price, but no more than $200 plus the shipping. I was then told that they have to collect the item to destroy it. I told them I filed a claim for $400 to have it repaired because that is the price to have just dashes repair it and if they took the dash to destroy it that the price would go up another $150 because they need a core. They said no go, so I am out on the repayment and I am left with a cracked dash pad. What *** clowns!!! So don't ship with UPS unless you want your items destroyed and then not be afforded the opportunity to repair the item. :thefinge: :protest:

I shipped a Mustang dash pad from Canada to the USA via Canada Post/USPS. It arrived cracked in the middle showing that someone bent the box. Dumb Dumb's. Had to refund the purchase price and the shipping cost to the buyer and put in a claim with Canada Post. This happened about April 6 and I have to wait til the middle of JUNE for what they call a 'resolution'. I repeat " DUMB Dumb's!!!!!"
 
I once had a radiator returned to me damaged. Had a forklift tire track across it. They denied the claim saying it wasn't packed well enough. Really?

Dang man !!!!!!!! a fork lift :shaking2: and they denied it!!
Scary to even think that would be denied. 10.000 lbs I bet it was flatter then one of grandma's pancakes :-|
 
UPS, Dell, all big corporations don`t want to pay off just like insurance company's. I have found if you become a pest and call every day and insist on what you want they will fold and give you what you want.

Calling every day and telling them I will call you back tomorrow they will get tired of hearing from you and wasting there day every day.
Plus it looks bad for them not being able to resolve a problem.

Only down fall I have found to this approach is you spend a lot of time on the phone but it is the principal they messed up and need to pay .

Be some what nice at first if that is not working shift to overdrive and let them feel your heat one way or another you will get what you want.

Never back down we have to stand together
Ridge
 
I have mixed feelings on this. I use UPS quite a bit and find it is quite often a lot less expensive then the postal service. Smaller items are no prob with postal service, but get a decent size box (over 15") and the prices skyrocket. One package I had recently was going to end up being $14.95 to ship on slow boat potal service... WHAT ??? Checked the UPS and the same package shipped to the same location was $8.20 and I get a tracking #.
Now that all being said I have had both Postal service and UPS damage items. Basically this is how I myself look at the whole shipping thing. If you cant afford to lose a item in shipping... dont ship it the cheap ways. 19 times out of 20 you may never have a problem. The one time you do have a concern, take care of the customer and move on. If you have high dollar item, large item, etc... take extra care in it. Truth be known, as Ink said... most of the damage comes from piss poor packaging. The better the packaging the better the survival rate. So I dont bash UPS... or the Postal service... or any other carrier too much. Its all part of Logistics. Stuff gets damaged. If its real nice, real imoportant, real valuable. Take the proper proceedure and package the item correctly, use a good transporter, and make sure to spend the bucks and get it insured. Thats it in a nutshell. If you gamble... just send it the cheaper route. As far as the dash goes in the original posters comments. It may have been packaged properly according to the shipper, but it still didnt with stand. Even if insured you will always get screwed a little. A dash on low priority UPS should have been in a wooden crate box or very heavy cardboard box with wood in the ends, filled fully with packing and box taped shut with banding around it in at least 4 places. Thats how I would do it. Sorry to hear about your loss... but hope my comments help someone else from getting wounded parts.

-RPM
The Po uses an APPS machine http://www.postalreporter.com/apps.htm for most of the sorting of mail. Check out the rude sketch of the machine and you might see why things that are improperly packed get crushed. It is capable of processing 18,000 packages per hour. Packages that have alot of empty space in them, as well as stuff packed in light weight boxes, have a much higher chance of getting destroyed than packages that are properly packed in a sturdy box. You want you package to get there? Package it correctly in a sturdy box, just the way it is.....I guess I will start a "how to properly package" thread and ask the mods to sticky it.........
 
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