They should do something a bit better than what you quoted.
As far as the bottom hose connection - it is close to 69 B body with A/C, 26" radiator.
View attachment 1715476938
That was my idea is to get a 26 inch to move it over a bit.
They should do something a bit better than what you quoted.
As far as the bottom hose connection - it is close to 69 B body with A/C, 26" radiator.
View attachment 1715476938
you can also swap sides on that lower hose if you want. they have housings with inlets on either side.
Actually now that I think about it I think I did the opposite last time haha my mind isn’t what it used to be. How have you been? I haven’t talked to you in awhile.I figured you knew about the option but, figured someone might not.
Colin,
I've been the one dealing with you on this issue. First off I do apologize for any inconvenience this has caused you and your build.
My shipping guys told me that only loose peanuts were used in sending it back to us, which scratches up the core of the radiator and little pieces get all inside the fins, which is why we use the plastic bags originally. That being said, the major damage came obviously to the vertical tubes in the picture. It's definitely not restockable for us in it's condition so we couldn't just do an even swap like I was going to do. I was even going eat shipping back to you.
Yes it could've been packed better but I can see your frustration and it happens sometimes with UPS. We always insure our packages for that reason.
I don't want to see you go another way or leave with a bad experience so I offered a great deal for a new one and then get your money back from UPS.
That deal didn't seem good enough for you so I am PMing you a new deal to resolve this issue once and for all. We take pride in our customer service and the way we treat our customers. I hope you see it on our end too if we authorized a return expecting to get a restockable item back to only see it show up of no use to us anymore.
All things aside, I hope you can stick with us and take us up on the deal I am offering to help you out and get a Cold Case in your Mopar.
The problem is that the package wasn't packaged well enough back to us and UPS will see that. Thus we got a damaged radiator with fins bent up and the tube smashed in. We have more pull sure, but we didn't ship it. UPS only allows claims to the shipper. We can't file a claim on a new replacement radiator. That's not how it works. I've offered a very reasonable solution (via PM) if I'm being honest. We could say, screw it and not give any money back but I am willing to work with you here.
Make sure it’s insured so I can recoup my money and spend it elsewhere. Thanks.And on top of that, I am sending back the damaged radiator on our dime so you can fix it, sell it. Whatever you want to do with it.
eric_cspan. I have been contemplating buying 1 of ur rads for my race car. But I’ll be buying from someone else. Ur company policy sucks. Ccas was good to deal with. Kim
I’m glad u stepped up and are making the customer happy. When ppl say good things about a retailer, almost no body listens, but have a complaint and everyone jumps on the band wagon. I’m up in Canada. Customs may or may not open it. But if they do u can expect damage from them. My other rads had bent fins from them cramming in the styrofoam back in. I will probably reconsider as it seems ur a stand up guy. KimKim,
Didn't mean to come off wrong and it's certainly not how I intended all of this to go.
If someone sends a return back to us and it gets damaged, we have no recourse. It's on the shipper to insure it and protect it. Just they way UPS is. They won't deal with or give any insurance money back to the receiver.
Because of that, I offered a solution to soften the blow via PM because I felt bad.
After all, I am just biting the bullet on this one and doing as demanded and will send out the replacement on my dime.
I hope you can reconsider as this situation just really didn't turn out very well.
Actually ups or any company wants 3 inches of protective packaging around every square inch. So it makes the package, bigger and heavier making freight and insurance more$. So your rad and almost everything shipped does not meet their specs. They are actually taking our insurance money knowing they will almost never pay a claim. Exception is if it is lost, possibly. Kim
Kim,
Didn't mean to come off wrong and it's certainly not how I intended all of this to go.
If someone sends a return back to us and it gets damaged, we have no recourse. It's on the shipper to insure it and protect it. Just they way UPS is. They won't deal with or give any insurance money back to the receiver.
Because of that, I offered a solution to soften the blow via PM because I felt bad.
After all, I am just biting the bullet on this one and doing as demanded and will send out the replacement on my dime.
I hope you can reconsider as this situation just really didn't turn out very well.
I’m glad u stepped up and are making the customer happy. When ppl say good things about a retailer, almost no body listens, but have a complaint and everyone jumps on the band wagon. I’m up in Canada. Customs may or may not open it. But if they do u can expect damage from them. My other rads had bent fins from them cramming in the styrofoam back in. I will probably reconsider as it seems ur a stand up guy. Kim