strike two for RockAuto

General Discussion

  1. K.O. SWINGER

    K.O. SWINGER Well-Known Member

    Messages:
    1,261
    Likes Received:
    529
    Joined:
    Nov 18, 2010
    Location:
    oregon
    Local Time:
    6:13 PM
    and I will start by saying I have used RockAuto for years but I just bought two rear quarter panels for my swinger advertised as 70 Dart quarters, when they arrived they were for a duster . after paying $30 to return them they refunded me $51 to my account on a $210 order. Now I'm wasting my day trying to get my money back with no customer service phone. I have navigated their return policy site with little prevail. I will be charging them back through my bank! Just a heads up.​
     
    • Thanks! Thanks! x 2
    • krazykuda

      krazykuda Well-Known Member FABO Gold Member How-To Section Editor

      Messages:
      54,643
      Likes Received:
      19896
      Joined:
      Aug 20, 2007
      Location:
      Orland Park, IL
      Local Time:
      6:13 PM
      You shudda just kept the quarter panels... :rolleyes:
       
      • Agree Agree x 1
      • oldkimmer

        oldkimmer FABO Gold Member FABO Gold Member

        Messages:
        16,262
        Likes Received:
        4727
        Joined:
        Nov 11, 2006
        Location:
        Kindersley, Saskatchewan,
        Local Time:
        6:13 PM
        I agree with Karl. Someone here would of bought them. It really is too bad that the world has come to this. No one takes responsibility for their actions. Kim
         
        • Agree Agree x 2
        • Like Like x 1
        • K.O. SWINGER

          K.O. SWINGER Well-Known Member

          Messages:
          1,261
          Likes Received:
          529
          Joined:
          Nov 18, 2010
          Location:
          oregon
          Local Time:
          6:13 PM
          I guess so LOL it seemed pretty straightforward, they sent me the wrong part I did what they asked i ate the shipping but appears that wasn't enough hosing.
           
        • krazykuda

          krazykuda Well-Known Member FABO Gold Member How-To Section Editor

          Messages:
          54,643
          Likes Received:
          19896
          Joined:
          Aug 20, 2007
          Location:
          Orland Park, IL
          Local Time:
          6:13 PM

          They always find more ways to charge you money when you return stuff... You get stuck paying the return shipping - WTF???? :wtf:

          Then they want to charge "restocking fees", so they end up keeping half of your money and you get nothing and are out half your money.... :icon_fU:
           
          • Like Like x 1
          • jos51700

            jos51700 Well-Known Member

            Messages:
            5,309
            Likes Received:
            2012
            Joined:
            May 24, 2009
            Location:
            Bel-Ray
            Local Time:
            6:13 PM
            Play online games, win online prizes?
             
          • Dartvader440gt

            Dartvader440gt Well-Known Member

            Messages:
            88
            Likes Received:
            75
            Joined:
            Jul 17, 2013
            Location:
            Tiverton
            Local Time:
            7:13 PM
            I ordered a motor mount for my /6 B-body. They sent me a /6 A-body mount instead. Sent it back, said that is the one listed. I found my spare and found an NOS one just as a back up.
             
          • 67Dart273

            67Dart273 FABO Gold Member FABO Gold Member

            Messages:
            44,523
            Likes Received:
            12048
            Joined:
            Oct 14, 2010
            Location:
            Idaho
            Local Time:
            4:13 PM
            I used to think this was a pretty good place, now I hear more and more bad. Not having good customer response is a "biggie." In a long ago previous life I sold auto parts for about 16-17 years at two different outfits. Frankly I cannot imagine trying to deal auto parts by mail and coming out in the percentages.
             
          • RustyRatRod

            RustyRatRod Bla de blizhibliz de blatde blizi bla bla FABO Gold Member

            Messages:
            63,763
            Likes Received:
            36545
            Joined:
            Jun 7, 2010
            Location:
            Georgia
            Local Time:
            7:13 PM
            This is why I ALWAYS ALWAYS ALWAYS pay with Paypal.
             
            • Like Like x 2
            • Bulldozer

              Bulldozer free ice cream sandwiches

              Messages:
              15,522
              Likes Received:
              2327
              Joined:
              Oct 16, 2011
              Location:
              behind the wheel
              Local Time:
              6:13 PM
              I hate rock auto. they struck out with me all three times on my first and only order.

              shipping time
              wrong part
              customer service
              never again
               
              • Like Like x 1
              • Kern Dog

                Kern Dog FABO Gold Member FABO Gold Member

                Messages:
                4,542
                Likes Received:
                6269
                Joined:
                May 23, 2010
                Location:
                Granite bay CA
                Local Time:
                4:13 PM
                You got 2 quarter panels for $210 ???
                 
                • Agree Agree x 1
                • krazykuda

                  krazykuda Well-Known Member FABO Gold Member How-To Section Editor

                  Messages:
                  54,643
                  Likes Received:
                  19896
                  Joined:
                  Aug 20, 2007
                  Location:
                  Orland Park, IL
                  Local Time:
                  6:13 PM
                  This is why I like to go to my local parts store, so I can inspect the parts to make sure that they are the correct ones before I hand over any money...
                   
                  • Like Like x 2
                  • inertia

                    inertia Well-Known Member

                    Messages:
                    3,295
                    Likes Received:
                    571
                    Joined:
                    Feb 4, 2011
                    Location:
                    Victoria B.C. Canada
                    Local Time:
                    4:13 PM
                    Get lotsa parts from Rockauto.
                    Once I figured the shipping out, all is good.
                    Only wrong part was my fault .
                     
                    • Like Like x 1
                    • SpeedThrills

                      SpeedThrills FABO Gold Member FABO Gold Member

                      Messages:
                      1,722
                      Likes Received:
                      443
                      Joined:
                      Jun 3, 2008
                      Location:
                      Very South Jersey
                      Local Time:
                      7:13 PM
                      I had many years of good service. The one time (recently) they screwed up, so-callled "customer service" was so bad, I'm done with them. Too many other places to buy parts. Now I use their look-up, and buy elsewhere.
                       
                      • Like Like x 2
                      • Agree Agree x 2
                      • K.O. SWINGER

                        K.O. SWINGER Well-Known Member

                        Messages:
                        1,261
                        Likes Received:
                        529
                        Joined:
                        Nov 18, 2010
                        Location:
                        oregon
                        Local Time:
                        6:13 PM
                        I will still probably use RockAuto for small, ome and fairly inexpensive parts as their prices are hard to beat and I have been satisfied with their parts in the past. But be forewarned on larger and expensive parts that returns can be a nightmare.
                         
                      • barbee6043

                        barbee6043 barbee 6043 FABO Gold Member

                        Messages:
                        12,806
                        Likes Received:
                        5417
                        Joined:
                        Jul 20, 2008
                        Location:
                        Shepherd, Texas ( SE Tx)
                        Local Time:
                        6:13 PM
                        Back what 10yrs ago they actually had customer service person they would just say keep the part, we will send the right one! That was 10years ago!!!!!

                        Order 3 parts, they will come from 3 locations with 3 shipping charges!!!

                        I study hard what I order from them now days!!

                        I have got so darn old and so tired of China made BS, sorry asses, riots and all ... and the whole f***** up world, I have just about said ENOUGH!!!!!!!! Sorry for the rant!!!
                         
                        • Agree Agree x 3
                        • Like Like x 1
                        • diymirage

                          diymirage HP@idle > hondaHP@redline

                          Messages:
                          20,023
                          Likes Received:
                          14289
                          Joined:
                          Oct 12, 2012
                          Location:
                          michigan
                          Local Time:
                          7:13 PM
                          i ordered a couple of things from wallieworld the other day (2 shirts, a light fixture and and a few bottles of hotsauce)
                          made it to just over $35 so it came with the free shipping

                          then i got the email that line items 1 and 3 had shipped, and all 4 ended up getting shipped from different places (and 3 of em have gotten delivered in the mean time)

                          BUT since i got past $35 i never paid and shipping
                           
                          • Like Like x 1
                          • barbee6043

                            barbee6043 barbee 6043 FABO Gold Member

                            Messages:
                            12,806
                            Likes Received:
                            5417
                            Joined:
                            Jul 20, 2008
                            Location:
                            Shepherd, Texas ( SE Tx)
                            Local Time:
                            6:13 PM
                            ^^^ RockAuto AIN'T WallyWorld!!!! lol No free shipping at Rock!!
                             
                            • Agree Agree x 1
                            • gtgto

                              gtgto Well-Known Member

                              Messages:
                              690
                              Likes Received:
                              240
                              Joined:
                              Dec 4, 2014
                              Location:
                              Connecticut
                              Local Time:
                              7:13 PM

                              You bought 2 x 1/4 panels for $210 total? Was the part number they had them listed at the part nuber you received. I have had a couple of instances where there part numbers were wrong and the right caliper was really a left when ordered. After getting the wrong one3 times I killed the order and ordered the wrong side and I got the right part. There customer service is non existent. To bad cause the company can be so much better.
                               
                              • Agree Agree x 1
                              • K.O. SWINGER

                                K.O. SWINGER Well-Known Member

                                Messages:
                                1,261
                                Likes Received:
                                529
                                Joined:
                                Nov 18, 2010
                                Location:
                                oregon
                                Local Time:
                                6:13 PM
                                Yes the part number I ordered is what I received. The picture didn't look quite right but the quarter panel patches we're about $60 cheaper than any other I could find. I kind of went out on a limb when I ordered them but I never dreamed sending them back would be such a pain in the ass. They still owe me about $90. I am still working on it and may be getting closer to some resolution, but the whole deal kind of showered me. I guess I'm spoiled because I usually work with Jegs or Summit
                                 
                              • mtldart

                                mtldart 74 dart sedan

                                Messages:
                                46
                                Likes Received:
                                58
                                Joined:
                                Aug 20, 2019
                                Location:
                                Montreal
                                Local Time:
                                7:13 PM
                                i ordered both motor mounts for my 74 /6.
                                the mounts are the same but the hole in the bushing is way too big so i just gave up and now they sit in the back of a bench waiting to be sorted out one day.
                                same part number that many people have said should work so i have no clue what went wrong.
                                 
                              • straightlinespeed

                                straightlinespeed Sometimes I pretend to be normal Staff Member FABO Gold Member

                                Messages:
                                10,223
                                Likes Received:
                                3701
                                Joined:
                                Oct 21, 2012
                                Location:
                                Oakdale, MN
                                Local Time:
                                6:13 PM
                                upload_2020-8-3_13-27-25.png
                                 
                                • Like Like x 1
                                • LJ67barracuda340

                                  LJ67barracuda340 Well-Known Member

                                  Messages:
                                  471
                                  Likes Received:
                                  274
                                  Joined:
                                  Mar 5, 2012
                                  Location:
                                  Ontario, Canada
                                  Local Time:
                                  7:13 PM
                                  I ordered some parts and never got my fridge magnet...I was pissed:rofl:
                                   
                                  • Like Like x 4
                                  • Bulldozer

                                    Bulldozer free ice cream sandwiches

                                    Messages:
                                    15,522
                                    Likes Received:
                                    2327
                                    Joined:
                                    Oct 16, 2011
                                    Location:
                                    behind the wheel
                                    Local Time:
                                    6:13 PM
                                    they couldn't even get that right by sending me a fkn Nova! it went in the garbage with the rest of their services and my money
                                     
                                    • Like Like x 1
                                    • 66fyssh

                                      66fyssh Don't Stop Believin' FABO Gold Member

                                      Messages:
                                      5,541
                                      Likes Received:
                                      4652
                                      Joined:
                                      Jun 22, 2013
                                      Location:
                                      Northwest GA
                                      Local Time:
                                      7:13 PM
                                      Must have been @Bigdummy 's "Nova".
                                       
                                      • Thanks! Thanks! x 1
                                      1. This site uses cookies to help personalize content, tailor your experience and to keep you logged in if you register.
                                        By continuing to use this site, you are consenting to our use of cookies.