This is really good stuff, thanks for posting it.
I worked at a fair sized resto shop for awhile and mostly they followed some good business practices, but also some "not so good" business practices. They had some very talented people and did some great work, and for that matter were a class operation, but sadly they didn't last. (Went out of business)
A couple of his suggestions might have made a difference in their success and made some customers happier as well.
Thanks again PoisonDart74, for posting.