Coupman35
Well-Known Member
Has anyone ever order parts from Van Auto .
I've never bought from them through EBay, only via their own website (or in person). Always great.Don’t buy from them on eBay, total opposite experience than buying directly.
I bought a part, got sent the wrong part. Contacted Vans through eBay, they told me the part I ordered was out of stock so they purposely sent me the wrong part(his words). I asked for a return/refund and Vans stopped responding. I had to enact the eBay buyers protection to get my money back.
Previous to this I’d only had positive experiences with them but it has kept me from returning as a customer.
The fact that they knowingly sent me the wrong part instead of refunding me when the item wasn’t available, then completely disengaged when I asked for a refund speaks volumes to who they are as a company regardless of the eBay platform.I've never bought from them through EBay, only via their own website (or in person). Always great.
Although I have heard horror stories from some vendors regarding customer relations through EBay- to the point where they won't sell there anymore. But that's a whole 'nother topic.