I had no BIG problems with them. It all worked out okay in the end, but they never told me that any of the parts would be backordered BEFORE I ordered, and I didn't find out until I received the first partial shipment. It was a couple months before I got everything, which to me isn't all that acceptable. If it had been summer I would have been pretty po'ed if I needed the parts soon. Also, the quality of a couple of the parts was WAY below what I would consider acceptable, and it cost me good $ to send them back. Live and learn. I may order from them again, but next time I will CALL in my order and ask specifically which parts are on backorder and decide on each. And even then, only with the 20% discount, at which only about 1/2 of their parts cost more than anywhere else. Without the 20% discount, I doubt if there is anything they have that is cheaper or the same price as anywhere else. Some of their items are 25%-30% higher than anywhere else (with no discount).
Just being realistic. Gotta love their catalog, selection and convenience though.
OH, I forgot the #1 thing that angered me about my order. They shipped sill plates together, so they got all scratched up. Nothing between them. Since the top one was scratched up badly as well, they were obviously stored like that before shipment, so they get all scratched. That was one of the parts that was sub-par quality anyway, so I had no problem returning them. Why would they not protect parts though? The box was wide open when it arrived due to there being only a few staples holding it closed, but everything was there.
OK, that got more negative than I intended, but... I don't know, there's good and bad with Year One, it's not all roses and rainbows and puppy dog tails ordering from them.
