Outrageous shipping fee from Mancini Racing

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I do in fact price shop. I have found that on some parts, even specialty, my local parts stores can order them in for next day pickup. That being said; I like Mancini. I refuse to wade through all of JEGS Chevy stuff trying to figure bf a Mopar piece, and I’m sick of trying to unsubscribe from them. Summit is also harder, for me, to find what I want. With Mancini it’s Mopar stuff, easy to find. I try to plan ahead and not order small parts one at a time. Rock Auto is also a go to for all my cars and trucks, but you still have shipping.
 
Spadman said:
I do in fact price shop. I have found that on some parts, even specialty, my local parts stores can order them in for next day pickup. That being said; I like Mancini. I refuse to wade through all of JEGS Chevy stuff trying to figure bf a Mopar piece, and I’m sick of trying to unsubscribe from them. Summit is also harder, for me, to find what I want. With Mancini it’s Mopar stuff, easy to find. I try to plan ahead and not order small parts one at a time. Rock Auto is also a go to for all my cars and trucks, but you still have shipping.
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My only problem with Mancini is that they tell you a part is in stock when it's not. They've done it to me several times and to other members here several times. That's bad business. That needs to stop.
 

ManciniRacing said:
No, as it states at the time of check out it is calced at the end when boxed and scaled, if you want to know shipping before hand. put in a comment that you want a shipping quote first. nothing is charged up front. Then if you choose to decline, then we void and cancel the order.
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A person shouldn't have to make an order and then be responsible for cancelling it if they don't agree to the shipping charge.
You should state the shipping charge before letting someone place order.
 
Another vendor that's TERRIBLE about shipping charges is RockAuto. You REALLY have to pay attention there.
 
Nobody stocks parts, anymore. Most stuff is drop-shipped from the maker. If it does come from the seller, who receives it from the maker...you're gonna pay for all of it.
I also will load something into a cart, then check shipping. If it's too much, I cancel the order. What's the big deal?
 
MMissile said:
Nobody stocks parts, anymore. Most stuff is drop-shipped from the maker. If it does come from the seller, who receives it from the maker...you're gonna pay for all of it.
I also will load something into a cart, then check shipping. If it's too much, I cancel the order. What's the big deal?
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Do you order to begin with and then cancel when you find out the shipping cost. Or do you just prepare your order and then not order when you find out the shipping cost ?

There is a difference between preparing an order and ordering. If you are just loading into a cart that is not ordering.
 
I fill everything out till I get to shipping....then make my decision to complete or not.
 
MMissile said:
I fill everything out till I get to shipping....then make my decision to complete or not.
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That's what I'm trying to understand. I think some here said they didn't know the shipping price until after they placed an order.
 
Kemper said:
That's what I'm trying to understand. I think some here said they didn't know the shipping price until after they placed an order.
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The guy from Mancini explained it. To avoid that scenario, all you have to do is follow the instructions below. I do that every time I place an order from Mancini. Leave a note in the comments and your order won't be processed until you agree to the final charge, including shipping. Pretty simple actually.

ManciniRacing said:
No, as it states at the time of check out it is calced at the end when boxed and scaled, if you want to know shipping before hand. put in a comment that you want a shipping quote first. nothing is charged up front. Then if you choose to decline, then we void and cancel the order.
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mopowers said:
The guy from Mancini explained it. To avoid that scenario, all you have to do is follow the instructions below. I do that every time I place an order from Mancini. Leave a note in the comments and your order won't be processed until you agree to the final charge, including shipping. Pretty simple actually.
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You shouldn't have to put in your comments that you want to agree on a final cost. You should know the final cost before agreeing to order.
It should be posted before you have an option of ordering, whether you care or not. " Pretty simple actually "
 
Kemper said:
That's what I'm trying to understand. I think some here said they didn't know the shipping price until after they placed an order.
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I guess I should have said that I do that with every online purchase. Mancini's is 15 minutes from my home. They seldom have what I need, and lots of times I go directly online to shop elsewhere.
Like I said before, they have some great guys....but they don't make policy.
 
MMissile said:
I guess I should have said that I do that with every online purchase. Mancini's is 15 minutes from my home. They seldom have what I need, and lots of times I go directly online to shop elsewhere.
Like I said before, they have some great guys....but they don't make policy.
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Seems like the policy may be advantageous to them and I see no advantage for the customer.
 
mopowers said:
The guy from Mancini explained it. To avoid that scenario, all you have to do is follow the instructions below. I do that every time I place an order from Mancini. Leave a note in the comments and your order won't be processed until you agree to the final charge, including shipping. Pretty simple actually.
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Right, but pretty much everyone else on the planet can give you a shipping price instantly. If I go to Summit and don’t spend $109 I get all my shipping options and prices right on my cart. Even if I do spend $109 and get free shipping I still see upgraded shipping options and prices if I need faster service. If I go to Rock Auto it’s the same. I can go and compare prices instantly between several retailers and figure out the best price without placing my order or waiting for a call back, and in most cases I even have a delivery date estimate for those situations where I need the part faster and will pay more to have it sooner.

With Mancini you have to either place the order and find out later that shipping was double anywhere else and as a result you’re spending more money, or you have to place your order with that note in the comments and wait for the communication back from them. Well, in that amount of time my parts from Summit will already be on the truck and I’ll have the tracking number.

I’ve done business with Mancini a couple times, their shipping costs and shipping times have never been competitive. I’m sure it doesn’t help that in my particular case I’m across the country from them, so it’s kind of a worst case scenario for their shipping practices.

But in this day and age there’s absolutely no reason that their shipping costs can’t be automated. It’s standard practice across online retailers (even small ones!), Mancini is the exception.

And yes, Mancini has definitely lost business from me because of those policies. So if Mancini is still listening, I understand that upgrading your system may be expensive, but I’m absolutely positive you’re losing business because of your current model.
 
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MMissile said:
Nobody stocks parts, anymore. Most stuff is drop-shipped from the maker. If it does come from the seller, who receives it from the maker...you're gonna pay for all of it.
I also will load something into a cart, then check shipping. If it's too much, I cancel the order. What's the big deal?
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The big deal is some vendors LIE about having parts in stock when they don't. I waited almost TWO MONTHS on a TTI exhaust pipe for my car. Mancini said they had it in stock THREE times on my order call and they did not. It came directly from TTI. That's one big deal right there. what if it had been a customer's car and not mine? What if you had been that customer?
 
72bluNblu said:
With Mancini you have to either place the order and find out later that shipping was double anywhere else and as a result you’re spending more money, or you have to place your order with that note in the comments and wait for the communication back from them. Well, in that amount of time my parts from Summit will already be on the truck and I’ll have the tracking number.
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Yeah and in my case, my parts will BE HERE from Summit probably before my parts at Mancini are even PULLED OFF THE SHELF, because Summit is an hour up the road. If it's the middle of the week and the parts are in stock in the Georgia store, I will have that order the NEXT DAY on my doorstep. In fact, I've ordered something as late as 10PM and still had it the next day. That right there is a company BUSTIN BUTT for customer satisfaction. That's hard to find nowadays.
 
RustyRatRod said:
Yeah and in my case, my parts will BE HERE from Summit probably before my parts at Mancini are even PULLED OFF THE SHELF, because Summit is an hour up the road. If it's the middle of the week and the parts are in stock in the Georgia store, I will have that order the NEXT DAY on my doorstep. In fact, I've ordered something as late as 10PM and still had it the next day. That right there is a company BUSTIN BUTT for customer satisfaction. That's hard to find nowadays.
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Yeah exactly. I’m a little further from the Nevada warehouse than that but if my parts are coming out of Sparks I usually have them next day if I order by mid-afternoon. It’s generally faster than I can get parts shipped to my local O’Reillys or Autozone if they’re not on the shelf, and Summits price is almost always better than either of those.
 
Kemper said:
A person shouldn't have to make an order and then be responsible for cancelling it if they don't agree to the shipping charge.
You should state the shipping charge before letting someone place order.
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You aren't responsible for cancelling. They pull the order, send you the total. Then you decide if you want to continue. Nothing wrong with this approach. If you don't respond and they send it, that is on them. If you decline or don't respond, back on the shelf it goes.

If something by size and weight is $20 to ship and the total to ship is double that, not cool IMO. I can box up about 10-15 kits in an hour and get labels done all manual. $5-7 a box charge would be good, cover cost, especially for having staff that does that job anyways with an integrated system. Back to the profit center approach. Being integrated where the customer enters shipping info is a huge time saver.

Want to pick at their business, start one and see how much fun it is to compute a shipping quote and not lose your *** on many of the shipments. Small companies have a tough time with shipping systems to come up with an accurate quote without significant time and expense to implement those systems. Walmart, amazon, summit get huge shipping discounts to keep their business.

They cover their ***. just like you want yours covered using this approach. Don't like it shop elsewhere. hard truth!
 
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crackedback said:
You aren't responsible for cancelling. They pull the order, send you the total. Then you decide if you want to continue. Nothing wrong with this approach. If you don't respond and they send it, that is on them. If you decline or don't respond, back on the shelf it goes.

If something by size and weight is $20 to ship and the total to ship is double that, not cool IMO. I can box up about 10-15 kits in an hour and get labels done all manual. $5-7 a box charge would be good, cover cost, especially for having staff that does that job anyways with an integrated system. Back to the profit center approach. Being integrated where the customer enters shipping info is a huge time saver.
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I think people on here are saying you can place the order without knowing the shipping charge. Then if you do nothing else you will be charged the total.
 
Kemper said:
I think people on here are saying you can place the order without knowing the shipping charge. Then if you do nothing else you will be charged the total.
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Yes you can... And they have a system in place so you get the total before completion. LOL NOT THAT HARD.... Is it nice to have the total right now, sure. If it is a deal breaker even with the approach they have in place... see the next sentence

Don't shop with them if the instant gratification of not knowing the total stresses you out so badly. SIMPLE.

Trust me when you have an idiot buyer that thinks shipping a set of headers or a complete floor pan across the country shouldn't be more than $15, it's a tough deal. Shipping costs sucks now and they are changing for the worse all the time. Do I think a charge of $20 or move above the actual postage rate is excessive, ABSOLUTELY... not my cross to bear.

And the comments of "pretty simple actually" and "never hearing of this" display naivete of the subject. I bet it would cost mancini a couple hundred thousand dollars to implement YOUR solution... cut them a check when you are ready. :)
 
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crackedback said:
Yes you can... And they have a system in place so you get the total before completion. LOL NOT THAT HARD....

Don't shop with them if the instant gratification of not knowing the total stresses you out so badly. SIMPLE.
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You shouldn't have to use a system to get the total before completion . The total should automatically be shown to you before you can commit to paying that. Try to keep up on the point.
 
Well Mancini came and explained how they do it. Now knowing that I know uo front how it's done.
I have no problem using them again.
I do have some vendors on a no buy list. For not being up front and changing quote price and really screwing ya on ship. Jim's Auto Parts and his wife the wicked witch of the east is at the top.
I do appreciate Mancini coming and explaining. He's being straightforward about how it is done. No problem with that. I understand small place.
 
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