moparmat2000
Well-Known Member
Nice Nova dude !!i dont know what your problem is, from what i understand they helped Mike rebuild his nova
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Nice Nova dude !!i dont know what your problem is, from what i understand they helped Mike rebuild his nova
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Yup - the packing, especially from the NYC area locations is rock bottom. They don't understand the basic fundementals of packing. Return system is a bit of a PIA, but it does work. Good luck and I could understand if you never use them again.What a total pain in the *** rock auto is. I thought I was going to save all this money with them, but not so much. Ordered a bunch of suspension parts from them. Took over a week to get them. Shipped from the Bronx NY, I'm in Cali. Once they finally arrived, the 2 KYB struts were in different boxes, one sealed, the other with the strut rod sticking out the end of the box !!! The dampening on the 2 struts were different. Its almost like 1 was new, the other sitting around, so they threw it in a box and shipped it.
Now the fun part. THEY HAVE NO PHONE NUMBER TO CALL SOMEONE !!!!!!
Now I'm going back and forth emailing, just to get them sent back. They are asking for photos, what is wrong with it, did shipping do it, full cavity search. This whole experience hasn't been worth the $10 I might have saved. Could actually cost me....Stay tuned.
Here on out, its Summit for me. No questions asked, return shipping label, nicely boxed, 2 day shipping etc etc.
On top of that I CAN CALL SOMEONE ON THE PHONE !!!!!!!!!!!!!!!!
F**K rock auto.
What I really can't believe is that anyone still buys KYB's. Worst shocks ever. If you won't spend the money to buy good shocks just get a set of the stock looking Gabriels. They're cheaper said:Dont know to like or agree
Yeah, rockauto is rough with shipping and shipping times - summitt
Look how these hacks shipped me the struts I ordered.
2 different boxes, one hanging out the box. Plus they were damaged.
Now I got to play their email game to get my money back.
If this is what your into for "possibly" saving a buck, go for it.
Plus it took 8 days to get to my door. Summit 2 days, in a professionally wrapped box.
Total Hacks !!!!!!!!
Never Again.
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What a total pain in the *** rock auto is. I thought I was going to save all this money with them, but not so much. Ordered a bunch of suspension parts from them. Took over a week to get them. Shipped from the Bronx NY, I'm in Cali. Once they finally arrived, the 2 KYB struts were in different boxes, one sealed, the other with the strut rod sticking out the end of the box !!! The dampening on the 2 struts were different. Its almost like 1 was new, the other sitting around, so they threw it in a box and shipped it.
Now the fun part. THEY HAVE NO PHONE NUMBER TO CALL SOMEONE !!!!!!
Now I'm going back and forth emailing, just to get them sent back. They are asking for photos, what is wrong with it, did shipping do it, full cavity search. This whole experience hasn't been worth the $10 I might have saved. Could actually cost me....Stay tuned.
Here on out, its Summit for me. No questions asked, return shipping label, nicely boxed, 2 day shipping etc etc.
On top of that I CAN CALL SOMEONE ON THE PHONE !!!!!!!!!!!!!!!!
F**K rock auto.
I think u nailed it !^^^^^^^^^Not that I'm a big fan of RockAuto, but those boxes were packed by KYB. Those weren't re-packed by RockAuto. Whatever restraining device KYB used to hold the shock compressed failed, so the end popped out of the box during shipping. That's not on RockAuto. That damage is totally on KYB and maybe the delivery service.
Now, the customer service failures are entirely on RockAuto, they should replace that no questions asked.
I have had good luck on a few items but as soon as shipping comes from multiple depos I’m out. RockAuto has a great parts search which I use for searching Summit or Amazon.
I get a lot of stuff from amazon because the prices are good and usually very easy to return items and free 2day shipping. Hell just last week I found they sent me two different Centric drums. Called and they replaced the one wrong one and said keep the wrong part.
Summit is great too. Customer service is legit.
Sorry Johnny. Must be a Ford curse. The Mopar Gods know what you’ve done!!!! Lol.
I learned my listen a long time ago.What a total pain in the *** rock auto is. I thought I was going to save all this money with them, but not so much. Ordered a bunch of suspension parts from them. Took over a week to get them. Shipped from the Bronx NY, I'm in Cali. Once they finally arrived, the 2 KYB struts were in different boxes, one sealed, the other with the strut rod sticking out the end of the box !!! The dampening on the 2 struts were different. Its almost like 1 was new, the other sitting around, so they threw it in a box and shipped it.
Now the fun part. THEY HAVE NO PHONE NUMBER TO CALL SOMEONE !!!!!!
Now I'm going back and forth emailing, just to get them sent back. They are asking for photos, what is wrong with it, did shipping do it, full cavity search. This whole experience hasn't been worth the $10 I might have saved. Could actually cost me....Stay tuned.
Here on out, its Summit for me. No questions asked, return shipping label, nicely boxed, 2 day shipping etc etc.
On top of that I CAN CALL SOMEONE ON THE PHONE !!!!!!!!!!!!!!!!
F**K rock auto.
LOL that's great!!!!!!The hood defines the car. What we been saying all along!