Darwin
Evolutionary Member
Heres the story.
I ordered a complete front suspension kit, upper and lower ball joints, poly LCA bushings and strut rod bushings, tie rods and ends, back in Dec. 2010 through my brother, a 30+ yr veteran in the auto repair business. I'm finally at the point where I can take it for a front end alignment, so off to the shop it goes, about a week ago. The guys at the alignment shop called me the next morning to inform me that they can not align the front end with that "bad" lower ball joint on the right side...WHAT?...Everything is brand new. So I picked up the car and took it back to my brothers shop and did some investigating. Sure enough, the ball joint moves about 1/2" side to side, not good. My brother got on the phone with Just Suspension and was told by them that he needs to get a second opinion...Huh?...They don't respect the opinion of a 30+ yr veteran who happened to spend thousands of dollars with them over the last few years. So he aquired a copy of the alignment shops findings on their letterehead and along with his forwarded both to JS. He then followed up with a phone call and was told "well this has never happened" this is "very rare" and that he needs to send them the defective part and they will determine if it is bad before they can send a replacement. At my expense,of course. How can a parts supplier claim they never sold a defective part, they don't make the parts, they just buy from the JA Pan Co, repackage them in kit form and sell them to unsuspecting buyers like you and I. Oh, by the way, heres an RA# that must be clearly marked on the mailing label.
So now what? I'm supposed to leave my car on the hoist at my brothers shop till they get around to determining whether the part has a manufacturers defect? How long do you think they will keep me "Just Suspended"? Keep in mind, this car has about 9 miles on it since the front suspension was rebuilt.
Should have gone to PST.
I ordered a complete front suspension kit, upper and lower ball joints, poly LCA bushings and strut rod bushings, tie rods and ends, back in Dec. 2010 through my brother, a 30+ yr veteran in the auto repair business. I'm finally at the point where I can take it for a front end alignment, so off to the shop it goes, about a week ago. The guys at the alignment shop called me the next morning to inform me that they can not align the front end with that "bad" lower ball joint on the right side...WHAT?...Everything is brand new. So I picked up the car and took it back to my brothers shop and did some investigating. Sure enough, the ball joint moves about 1/2" side to side, not good. My brother got on the phone with Just Suspension and was told by them that he needs to get a second opinion...Huh?...They don't respect the opinion of a 30+ yr veteran who happened to spend thousands of dollars with them over the last few years. So he aquired a copy of the alignment shops findings on their letterehead and along with his forwarded both to JS. He then followed up with a phone call and was told "well this has never happened" this is "very rare" and that he needs to send them the defective part and they will determine if it is bad before they can send a replacement. At my expense,of course. How can a parts supplier claim they never sold a defective part, they don't make the parts, they just buy from the JA Pan Co, repackage them in kit form and sell them to unsuspecting buyers like you and I. Oh, by the way, heres an RA# that must be clearly marked on the mailing label.
So now what? I'm supposed to leave my car on the hoist at my brothers shop till they get around to determining whether the part has a manufacturers defect? How long do you think they will keep me "Just Suspended"? Keep in mind, this car has about 9 miles on it since the front suspension was rebuilt.
Should have gone to PST.