Unless you are using them for light duty they truly SUCK!! Instant Hot water yeah right. I have the Big one "PROPANE" in my guest house where my mom lives, and another one in my Shop. They take forever to get warm and the water is slowed down so much that it comes out of the faucet and showers VERY SLOW with little pressure.
So Im confused. He is looking at the Natural Gas ones. Not Propane. Maybe thats the difference ? Around here I know quite a few people that have the tankless fired by natural gas and as I indicated.... instant hot water and never had a issue with running different appliances and getting a cold shower. I however, dont own one... so everything I know of them is hearsay. If they sucked that bad though... these high end homes wouldnt have them... guaranteed. It would be interesting to know why the propane isnt warming properly. I will ask my friend who has installed these for 10 years and ask what he knows.
It is not that the water doesn't get hot at 1 source it does that just fine. Put more of a demand on it and it has to SLOW the water down to heat it up! I have the biggest ones they make from Takagi they cost me $900.00 each........As far as High End Homes that is what I have 15000 sq ft under roof 3 seperate buildings, Guest House, Shop etc. My plumber told me to run the main house with those same water heaters I would have needed 6 of them just for the main house that is 7300sqft livable. So there would have been a total of 8 that I would have had to buy. Now this is 4 years ago so unless technology for these have changed quite a bit.........would never do it again!! This is from MY EXPERIENCE with them........They are JUNK!!