6/22/2020, Monday – Jamie called me, 15 min call.
Jamie stated he spoke to Christine and John, and John has a replacement trans for me, and it will be tested 10 times more than a regular trans, including the distance it is driven.
He asked me if I had been to Carlisle, or was going to Carlisle? I said no I’m not going.
He asked me for the city I lived in, then my full address, was looking it up, asked me to verify a main road, a side street, what the front of my house looked like, my garage.
I asked, “where are we going with this?” as it was not clear at all and I’m thinking, I’m not driving to Carlisle.
He said he really didn’t like my attitude, and something else unintelligible.
I said, hold on, I asked a legitimate question, and based on my letter and our last phone call, where I clearly stated that I want a refund, it is not clear why you are asking these questions, and frankly the conversation should have started with how we are moving forward.
I restated, it was a legitimate question, it is still not clear how we are moving forward, if you detect any attitude it is definitely frustration, however the fact remains it is a legitimate question.
I may have the exact quotes off a little, but I know I stated it was a legitimate question 3 times.
He said he wanted to check to see how far away I am, to see how long it will take for him to come to my house and swap trans.
No thank you, I just want a refund, it has been almost a year, I’m not taking any more chances, I want out of this as soon as possible. I still have to order another clutch, and sort out my old trans.
He said if a I want a refund, I need to crate it. I replied, no thank you. Asked if I still had the crate, no, GFI drove it here last time.
He said he could come and get it, to which I replied it is still in the car. He said, well if you’re not ready just let me know when you have it out and we’ll go from there.
No. I said we need to set expectations and establish responsibility now, and if we cannot determine a day/time for this to occur now, we need to set a timeframe to have it completed.
What is the refund amount, he replied the $6,004.86.
How is it being paid? He said check. Bank or personal? Business.
I said, how about paypal? He said, when he arrives? Agreed.
On to when. He said, more than once, I need to be understanding as it is the busy time of year.
I thought to myself, no, I’ve reached my understanding limit regarding the problems facing Passon/GFI/John.
He said, within the next 30 days.
I said, we need to set a timeframe, I can have it out tomorrow, or by Saturday, or whenever, any day, any time.
He said, this Sat/Sun (6/27, 6/28) is not possible.
Ok, how about next week, anytime?
He said he’ll have to check, and he has to confirm with Christine on when the payment/refund can be made.
I didn’t mention it again, however, it is definitely not my concern how or from who the refund comes from, I paid Passon for a Passon 5 speed and Passon cashed it.
I said ok, tentative for next week, but if not next week, we need to set a definitive timeframe for completion.
He said he will call Christine and get back to me later today, or tomorrow. (He never got back to me, I called on 7/3)
I reminded Jamie that any frustration I have is legitimate as I did what I was supposed to do, I questioned things that did not make sense, I followed the directions given by everyone involved, I spent a year on this, and I want out and to be done with this.
I am grateful it appears to be moving in the right direction, however reasonably skeptical.
I do not understand why there is still a push to take a consolation prize, a side cover, a replacement with modifications and machining, a replacement that has been tested and retested, a replacement that has been tested above and beyond any other trans.
I sent a letter, a had a conversation, I want a refund.
Today I receive a call with initially no clear purpose. I said hello and how are you, and kept my mouth shut awaiting answers to the open questions from the last conversation and new information.
I get questions that do not appear to have anything in common with where we left off, and I have an attitude?
Friday, he claimed that was the first he heard of my issue, so from that call to within a few minutes of the second call he’s decided he’s tired of my attitude.
