Just a shoutout to the worst company I've delt with........

[4spdragtop]

Yes, place ALL orders thru Rick, he helped me with an online order and straightened it out.

 

[72bluNblu]

If a part is back ordered and you don't know when it will arrive just tell customers you do not know. Thats how Doctor Diff does it; he either gives an estimate of when a part might be back in stock or he will flat out tell you he does not know. Zero bullshit. That way customers know the actual real status instead of getting jerked around strung along like the original poster described.

Laysons needs to get a clue and manage expectations. Don't jerk customers around and say 3 more weeks. Then a month goes by and some other bull **** story to get them off your back for a couple more weeks. I thought Laysons stopped these bad practices years back but apparently not.

Exactly. How hard is it to just say "we don't have it in stock right now and we don't have an expected date". Seems really simple to me. Just be honest, it's not that hard.

I'm just glad there's a place to order Mopar reproduction parts, I've ordered a few times, sometimes they have it in stock, sometimes they don't.
It's a hobby to me, so I have no problem waiting.
They didn't charge my card until the backorder shipped.
The day will come when nothing will be available for old cars or totally unaffordable, what will you do then.

So what?

It's not about whether the part is reproduced or not, it's not even about not charging the money. It's about Layson's LYING to the buyer.

It's very simple, if a part isn't in stock, then they should say "we don't have the part in stock". If they don't even know when the part will come in, they shouldn't be taking orders for it without telling the customer FIRST. Yeah, sometimes there's only one way to get a part and that might mean backordering something and waiting, but let the customer decide! Having employees tell different and conflicting stories to string the buyer along is complete bullshit. Maybe the guy doesn't want to delay his project for 3 months, doesn't matter if it's a hobby or not. Not everyone can just delay a project 3 months with no financial consequences.

This is an issue I cannot address.

I am not the one who deals with the manufacturers and/or suppliers here at Layson's. I have no control over purchase orders or manufacturing invoices.

While we do take orders for parts "in production", you will also notice that you're card has NOT been charged. Billing takes place when I can package the parts, do a shipping quote, and process shipping labels.

Guy says Layson's has been stringing him along for 3 months and this is the best you can do?

"Well, we only lied to you, we haven't actually stolen your money". Doesn't make it ok.

 

[RustyRatRod]

Yes, place ALL orders thru Rick, he helped me with an online order and straightened it out.

This ^^^^^. If you call Rick, he'll be straight up with you. Has always done me right. I won't buy from them otherwise.

 

[1WildRT]

This ^^^^^. If you call Rick, he'll be straight up with you. Has always done me right. I won't buy from them otherwise.

Agreed... Like I said earlier, the past history has kept me away, but Rick seems to do what he can, if I were to order from Layson's it would be through Rick... He doesn't own the business & apparently isn't allowed to involve himself in other sales reps work.. So in this case he can't help... Which sucks.... Dave needs more people like Rick, and less like himself... Shady......

 

[xLURKxDOGx]

I think they think it's alright because they don't actually charge you but in return they just string people along. It's funny how he as a vendor can make some lazy comment then disappear. but, it looks like it should be expected. It seams I missed the big red flags along the way for how business is being practiced by some in the industry. Thanks for those with similar situation and I believe that if it was in stock that I would be shipped but the continuous lying is what really gets me. Like a few have hinted too, honest goes a long way.

 

[Killer6]

Interesting. Do tell more.

Most of that is Laysons didn't pay tribute to the suddenly super-aggressive, super-greedy whatever-they-were-at-the-time(Daimler-Chrysler?), who went after everybody & anything that the wind would whisper a hint of 'Mopar/Chrysler/Dodge/Plymouth/any-model-ever-built'.....and sue for brand/trademark infringement w/o license.......
The kick in the nuts is, this is around the time Ma Mopar decided to start abandoning all of the owners of the classic Mopars these parts were being sold for, so why serve the need when you can simply tax/grift off of those who do....right???

 

[RustyRatRod]

I think they think it's alright because they don't actually charge you but in return they just string people along. It's funny how he as a vendor can make some lazy comment then disappear. but, it looks like it should be expected. It seams I missed the big red flags along the way for how business is being practiced by some in the industry. Thanks for those with similar situation and I believe that if it was in stock that I would be shipped but the continuous lying is what really gets me. Like a few have hinted too, honest goes a long way.

Summit actually does the same thing. They won't charge a card until the item ships if it's something they don't have in stock. However, they send updates along the way like "Your junk ain't here yet, would you like to wait or cancel?" At least you hear something.

 

[340sFastback]

The way Doctor Diff does it is if something is out of stock he won't take orders for it. But you can sign up to be emailed when its back in stock. Once you get the email you go to his web site, pay, it ships right away. Thats how he does it. Non that Laysons type bullshit.....

 

[RustyRatRod]

The way Doctor Diff does it is if something is out of stock he won't take orders for it. But you can sign up to be emailed when its back in stock. Once you get the email you go to his web site, pay, it ships right away. Thats how he does it. Non that Laysons type bullshit.....

You ain't kiddin. Plus, he's SO meticulous about everything. He didn't let me place my order for axles until he was dang sure of all the measurements. After we confirmed everything and I placed the order, they were here in less than a week.

 

[ec_co]

Same experience with Dr Diff, Cass is awesome to deal with, rotors were out of stock last winter and he wouldn't take an order until the parts were in his hands - just because of the awesome experience, I ended up spending about three grand with him and didn't even consider another vendor, I was happy to wait. Rick at Laysons has also been great to work with, no bullshit and very upfront. Haven't dealt with anyone else there though