Mac Tool Question ?

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Inertia

Inertia

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I didn't want to hijack a different thread.

I gotta buncha Mac and Snap on tools I bought over 50 years ago, and since.
My dealers retired decades ago, my receipts got unreadable a few decades ago.
The current dealers moan and complain if you ask for warranty without a receipt.
Catch 22. Buy quality tools at quality price, but receipts are not readable, how do Canadians and US consumers get warranty .

Thanks, bet this is a common question.

Sears/Craftsman stuff too ? ?

Thank-you .
 
Last edited:
If you still have the receipts, sometimes putting them under a black light (UV) can help bring out the faded ink.
You could try contacting Mac and Snap On corporate offices and ask them about the warranty.

When I was a newbie mechanic working at a shop many years ago, I bought an air ratchet from a Snap On truck at a discounted promotion price. It had to be ordered. The guy that I ordered it from and paid for it sold his route to another guy. When the ratchet showed up, the new guy wanted full price. I said that is not what was agreed to and I wanted a refund. He told me to go get my money from the previous guy. My manager argued with the guy about losing our shop as a customer and that I was a kid just starting out. The representative ended up giving me the ratchet.
Because of that experience, I then bought all of my tools and equipment from Sears.
 
Receipts printed on that crappy thermal paper fade away if you're not careful. Leave one on the dash or seat and it's done! I think it's part of their game plan.

I worked the tool dept at Sears and we never once asked for a receipt for tool warranty which was a rare event. Same with the paint dept. Then again that entire store is history. In comparison, HF are absolute dicks about returns or exchanges. Everything is a fight at that place.
 
I DO understand there is paperwork and such involved, and offered to pay any expenses to help compensate for his time.
These 3/8 to 1/2 impact adapters are $45 each, my son replaced 3 outta his pocket .
 
My problem with this practice is simply-

The company NAME IS ON THE PRODUCT.

Why do you need a receipt at all?

Are you guaranteeing the product.....or the transaction?

If you are only guaranteeing the sale, shame on you.

You should be guaranteeing your product...you know...with your NAME on it.
 
Inertia said:
I didn't want to hijack a different thread.

I gotta buncha Mac and Snap on tools I bought over 50 years ago, and since.
My dealers retired decades ago, my receipts got unreadable a few decades ago.
The current dealers moan and complain if you ask for warranty without a receipt.
Catch 22. Buy quality tools at quality price, but receipts are not readable, how do Canadians and US
consumers get warranty .

Thanks, bet this is a common question.

Sears/Craftsman stuff too ? ?

Thank-you .
Click to expand...
You can get items warranted through MAC if you don't have a distributor handy by contacting them and sending them in. The receipt thing must be something new but as an independent distributor I can see it as a proof of purchase. But who keeps receipts for years and who could access a specific one if there was a warranty issue. That's just a game they are playing. Too many buy used tools at garage sales or E bay, broken or not, and get them replaced with new. Now. the dealer get's reimbursed for the replacement tool but not the time to process, box, label, send, or the shipping involved for warranty claims. So, the warranty does cost the dealer even if he didn't sell the tool for a profit in the first place. The warranty may be lifetime on most hardline (forged) tools for the life of the tool. (not the lifetime of the customer) When the tool is worn out the warranty is over. The warranty covers defects of material and workmanship and not wear out. That change came about years ago. Say you buy a wrench and use it to make a living with for 15 years and it wears out, buy a new one for cripes sake. You pay $80,000 for a new truck and it isn't lifetime warranted.
 
The company I worked for my whole adult life bought us Snap On sockets, ratchets and gear wrenches in the late 80's. My 3/8 ratchet quit ratcheting a while back, so I took it to a lady that runs a local Snap On truck. She fixed it on the spot with no questions.
 
Inertia said:
That's the Catch-22, premium price, but never wore a tool out, they are the best, can't buy a better flare wrench std or metric.
But They do break .
Click to expand...
I would always give the guys a bad time when they would break the open end of a combination wrench. They hooked two together for more leverage and broke it. We both knew what happened. I often asked how their knuckles looked. Often there were gashes and scabs. :rofl: Oh, we called it "double jacking a wrench"
 
toolmanmike said:
I would always give the guys a bad time when they would break the open end of a combination wrench. They hooked two together for more leverage and broke it. We both knew what happened. I often asked how their knuckles looked. Often there were gashes and scabs. :rofl: Oh, we called it "double jacking a wrench"
Click to expand...
Or a screwdriver tip snapped off clean (no twist) "Hey, I sell pry bars you know" Sometimes I would sell a set on the spot because of what I said.
 
Abuse is a different story........

These lifetime warranty products means that you are paying for 2 or 3 of them up front and is worked into the price. Believe me, I highly doubt that the sellers are losing any money replacing them. Just figured out a new way to make some extra profit by rewording the warranty.

Here in Canada, if it says Mastercraft or Powerfist on the product, any Canadian Tire or Princess Auto will replace it if it breaks.
 
Thanks for the ideas, I'll try to find a different distributor, see if he'll stand by the name, not the paper, and again offer to pay for the services .
Cheers
 
I never refused to warranty hand iron in my 7 years as a dealer 1978-85.) The only exception was if it was marked as military. Snap-On did not warranty that, because they had a different deal with the government. Or it was stolen. The oldest thing I warrantied was from 1927. It was cad plated. No problem. Recently my local dealer replaced some old hand iron from the 80’s no questions asked. A couple of years ago I sent some sockets to Snap and they sent me new ones. I’d call or email Snap-On if you are having problems. They are not the company they used to be, but still make some good stuff.
 
Oldmanmopar said:
I just twisted the end on a 24 inch 1/2 breaker using a pipe. I am taking it to the truck. I'll see what he says
Click to expand...
LOL.....I would say that would constitute "abuse". I have 3/4 inch stuff for that kind of work.

I'm guessing that you are a good customer and won't have an issue getting it replaced.....Good luck.
 
Some years back, I had an issue with "do you have the reciept?" (not with a tool truck vender) Who the hell keeps those thermal paper recieptes? I do, now. I get a reciept, and put it in my printer/copier. then staple the original to the copy. Put it in my file cabinet, by month and year. I can go back about 15 years, and it saved me an issue with the IRS
 
Charrlie_S said:
Some years back, I had an issue with "do you have the reciept?" (not with a tool truck vender) Who the hell keeps those thermal paper recieptes? I do, now. I get a reciept, and put it in my printer/copier. then staple the original to the copy. Put it in my file cabinet, by month and year. I can go back about 15 years, and it saved me an issue with the IRS
Click to expand...

I do that with now, since vanishing print, - battery, radiator, any big ticket item with warranty .
 

Here too. When Alan was the manager I had the most problems with advance auto. They're better now that he's gone but the damage is done. They my last resort
 
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