I usually buy Cornwell, Snap-On, etc. tools from garage sales or pawn stores. I don’t expect a warranty for those. I did buy a Snap-On digital torque wrench a couple of years ago from the truck, the guy told me that I was on file in the computer. I still got a receipt but he said I wouldn’t need it.
Mac Tool Question ?
- Thread starter Inertia
- Start date
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I walk on to any MAC, MATCO or Snap On truck and get tools warranted, receipt or not. Around here, mechanics are so tight knit that if a dealer refuses a warranty, they get frozen out pretty quickly.
I'm not gonna get into it but there was a time that I bought aLOT from Mac tools. No more.
Were in another 7 year drought with no Mac guy, they don't last around here. Don't know how long this one will last as I don't have a crystal ball. And going to a local area where there is a Mac guy for warranty and to buy sockets to fill holes (ones that get lost etc) has been futile.
I get a lot of "you don't like my answer call 1-800-mac tools*"
screw Mac tools
if a new rep walked in my shop tomorrow I wouldn't buy anything.
And no I haven't gotten into my biggest aggravation with them, a story that has much to do with the multiple year Mac tool man droughts we've had. not just "my" shop at whatever time, I mean area wide. They don't last around here very long
Were in another 7 year drought with no Mac guy, they don't last around here. Don't know how long this one will last as I don't have a crystal ball. And going to a local area where there is a Mac guy for warranty and to buy sockets to fill holes (ones that get lost etc) has been futile.
I get a lot of "you don't like my answer call 1-800-mac tools*"
screw Mac tools
if a new rep walked in my shop tomorrow I wouldn't buy anything.
And no I haven't gotten into my biggest aggravation with them, a story that has much to do with the multiple year Mac tool man droughts we've had. not just "my" shop at whatever time, I mean area wide. They don't last around here very long
The hardest part of my near 30 year career on the truck was to build up confidence with the shops and techs if they had bad or no service for a while. If customers don't buy regularly, you can guarantee the trucks won't be around long.
When we would get a Mac guy we'd get a great one for a while then the next one sucked, then a good rep, then a sucky rep then a good one, repeat. The good ones didn't seem to last as long as the sucky ones. But I'm in the middle of the 3rd Mac tools rep drought I've endured in being in this line of work since 1987 (or is this the 4th?)! We also have no matco guy either.
I've never seen a Cornwell rep in my life that wasn't at something like a "world of wheels" type show.
I've never seen a Cornwell rep in my life that wasn't at something like a "world of wheels" type show.
340six
King Of Bling
I used to be a contractor for Sears home improvement. So store manger and assistant manager was my friend.I would always give the guys a bad time when they would break the open end of a combination wrench. They hooked two together for more leverage and broke it. We both knew what happened. I often asked how their knuckles looked. Often there were gashes and scabs.Oh, we called it "double jacking a wrench"
I had a Mopar upper ball joint socket from Snap-On but at times could not find the 3/4 impact, or beaker bar.
Was at another location.
So put a 1/2 inch to 3/4 adapter on the socket. 1/2 inch Craftsman braker bar and a floor jack handle. No go. So heat and a 8 foot pipe on braker bar. We hear a loud pop. Nope not the ball joint it was the breaker bar.
Should have seen the guys face at Sears when I exchanged it.
I never had problems with sears and exchanging broken tools until a few years before sears went defunct, then they made it hell.
But over the years I definitely had to replace sears tools much more frequently than I did the tool truck ones.
Between 2 locations I worked at sears auto center for 13 years. And I was always having to walk thru the stockroom to the tool floor to swap out something that broke on me in the middle of a job so I could finish. And no, they didn't provide them, I had to buy my own there although there was a little known program they had that was only applied to auto center employees/ where they had a request form that you'd fill out and if it was "for your job" you would get alot more than the customary 10% employee discount. But usually if buying only one thing I 'd just take the normal 10%.
It did come in handy when I bought one of what was at the time the biggest toolbox sears sold ... Several years later I traded that box for the matco box I have now and have had since Y2K.
I wanted a Mac box but the Mac guy we had then was one of the "bad" ones Ive had and he wouldn't deal.
But over the years I definitely had to replace sears tools much more frequently than I did the tool truck ones.
Between 2 locations I worked at sears auto center for 13 years. And I was always having to walk thru the stockroom to the tool floor to swap out something that broke on me in the middle of a job so I could finish. And no, they didn't provide them, I had to buy my own there although there was a little known program they had that was only applied to auto center employees/ where they had a request form that you'd fill out and if it was "for your job" you would get alot more than the customary 10% employee discount. But usually if buying only one thing I 'd just take the normal 10%.
It did come in handy when I bought one of what was at the time the biggest toolbox sears sold ... Several years later I traded that box for the matco box I have now and have had since Y2K.
I wanted a Mac box but the Mac guy we had then was one of the "bad" ones Ive had and he wouldn't deal.
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340six
King Of Bling
We did in-store repair and rentavation. So knew all the store managers, department heads and assistant managers.
Was always offered discounts on everything the store sold. So when someone came in and received a refund the old one was marked down. Or if someone stole a socket / wrench out a set sold at discount.
Employees got 1st dibs.
And if working in store over night ( locked in ) if we needed something we took it used it and was marked in store use. At end of one rentavation had a pile of stuff. Display manger asked did these guys steal anything? Managers said nope never ever we have them on cameras. If they took and used a toll, they gave us it back and the tag to get taken out of inventory.
Lots of others stole small stuff
He told me take this stuff we marked it down to a dollar and do not use this kind of tools in the store for regular maintenance or smaller repair.
Give me a dollar and tax. And rang it all up.
Working in store during the day I was surprised at theft rate.
Most would steal, and return for store credit and sell the credit. Or even had theft rings who stole lots of smaller sized stuff that cost alot.
We had a retired cop who was in charge named Earl. A little old lady c ok comes in. She has big bag and is filling it full of hand tools. He walks up to bust her.
But Granny Clampet beats the crap out of him with said bag o tools.
It was later funny to watch on the video.
He was beat so bad had to go to ER. He later watched and laughed at how bad the little old lady kicked his ***.
If was funny. The cops that showed up even said wow she really kicked his ***. But was saying I am just a little old lady lol
Charrlie_S
Well-Known Member
I bought a Sears small 4 drawer tool box with tools (1/4 inch, 3/8 inch, 1/2 inch) sae/metric sockets, and an empty drawer for open/box, screw drivers, etc. It was marked down over 70%. I asked why the mark down? 3 sockets missing. I said why not just take 3 sockets off the tool rack and put them in the "set", then mark down the set 10%? Answer, "we are not allowed to do that". I bought the set and the sockets it needed, and saved a bunch. No wonder Sears went bankrupt.
340six
King Of Bling
That's what we used to do too.
These were nice and cheap. I should have whiped the dust off for pictures are mint polished chrome. Early GearWrench made I was told.
The plating is 100 perfect on the metric ones just dusty. I should have wiped it off for pictures. I hardly never use metric. Just sits gathering dust in a drawer. Oh well ones clean now.....
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We had a MATCO dealer that was the longest running dealer of any of them around here. He was at it almost 40 years. You could depend on him comin and goin. Besides my tried and true Snap On Dealer, that MATCO guy was the best. They're both retired now, unfortunately. I actually sing in the Gray Mens Chorus with my former Snap On Dealer. Was my dealer over 30 years. And get this. He raised 12 children as a Snap On dealer. His wife home schooled them all. That's some serious dedication right there. lol
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