We're not using "COVID" as an excuse. The reality is that good help has always been hard to find, and that's never been more true than right now, especially in California. We are very aggressively recruiting, training, and implementing new resources to raise our customer level and improve customer satisfaction. And I can honestly say that the changes we've made so far are improving things. But we know that the challenges we face as a business aren't going to be solved overnight... So we continue to work.
We know you all have options out there, we know we're not the only game in town. That's why we listen and respond. And that's why I continue to invite forum members to reach out to me directly so I can make sure things are handled swiftly and properly.