bad business choice by classic industries

RustyRatRod

I was born on a Monday. Not last Monday.
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It's funny cuz of all the steering wheels I've bought were like... you know.. less than 80 bucks..so a jump to 399.99 is startling and to not be the right color.
I'll find one.
Thank a democr.... I mean communist traitor.
 

MoparMike1974

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Hey CI, stop listing parts in the catalog as coming soon when you know they wont be available for a couple years or more.
I got tired of waiting for 73 dart headlight bezels so I shelled out for a pair of NOS ones.
 

RustyRatRod

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We offer a full spectrum of radiators... We have copper/brass and aluminum, US-made and imported. But like any other product we sell, if we see a high defect-rate, we'll stop selling the product until the issues are resolved. Or we drop the product line altogether. It's not in our interest or the interest of our customers to sell bad products.
I guess that's a "NO" on a forum discount. lol
 

ClassicIndustries3

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Hey CI, stop listing parts in the catalog as coming soon when you know they wont be available for a couple years or more.
I got tired of waiting for 73 dart headlight bezels so I shelled out for a pair of NOS ones.
Usually parts don't get added to the catalogs unless they are either in stock or approved for production. I'm not sure what the situation is/was with those headlight bezels. Sorry for any delay that caused you.
 

RustyRatRod

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I'll have to circle back to you on that. We can do a discount, but I'll have to see if we have any other promotions on the horizon so it doesn't conflict with our other deals.
What? Are you Jen Psaki? Gosh I hope not. She's one fugly beeotch. Circle back. Really <snort> that was a goodun.
 

MoparMike1974

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Usually parts don't get added to the catalogs unless they are either in stock or approved for production. I'm not sure what the situation is/was with those headlight bezels. Sorry for any delay that caused you.

Maybe so but its been coming soon for well over a year now.
 

73Charger318

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If buying early A body hood insulation clips, don't by from Classic Industries. DMT's are cheaper, and they actually work. Classic Industries don't. As for them, nothing has changed. They do a decent job getting you what you order in a timely fashion, but if you ever need to return something or other CS forget it. I held for 40 minutes after choosing the option to get an RMA number, returned the clips, then had to file a dispute with PayPal to get my $39.80 back after two weeks of waiting. Horrible.

Top clip is DMT. Looks better. Cheaper. Clips have play so they slip into the 1/4 inch holes in hood. Classics are more expensive, don't look at good, and break when trying to get them in the holds.

IMG_1193.JPG
 

ClassicIndustries3

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If buying early A body hood insulation clips, don't by from Classic Industries. DMT's are cheaper, and they actually work. Classic Industries don't. As for them, nothing has changed. They do a decent job getting you what you order in a timely fashion, but if you ever need to return something or other CS forget it. I held for 40 minutes after choosing the option to get an RMA number, returned the clips, then had to file a dispute with PayPal to get my $39.80 back after two weeks of waiting. Horrible.

Top clip is DMT. Looks better. Cheaper. Clips have play so they slip into the 1/4 inch holes in hood. Classics are more expensive, don't look at good, and break when trying to get them in the holds.

View attachment 1715831867
Sorry about the long wait time. Would you mind sending a DM with your order details so I can see why there was a delay in processing your refund? We are not behind in returns processing, so this should not have been the case.

As for the fitment of the clips, do you know which ones you received? We carry hood insulation clips from a couple different manufactures. If there's a fitment issue, we can definitely source them from DMT. We carry a ton of their parts already, so if they have a better product, we'd much rather carry theirs. Please met me know.
 

73Charger318

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Sorry about the long wait time. Would you mind sending a DM with your order details so I can see why there was a delay in processing your refund? We are not behind in returns processing, so this should not have been the case.

As for the fitment of the clips, do you know which ones you received? We carry hood insulation clips from a couple different manufactures. If there's a fitment issue, we can definitely source them from DMT. We carry a ton of their parts already, so if they have a better product, we'd much rather carry theirs. Please met me know.

These are MD8049. I explained the issues with them when I finally got through for the RMA number. Invoice 14003275. You received them back on 11/18 I believe. I received the refund today via a PayPal resolution in my favor. Would be nice if you just issued the refund when you receive the product instead of making a customer jump through hoops to get it. As for DMT, at $1.25 each versus $1.95 each for yours, these work perfectly and look nicer. DMT number. CHR6001798. Thanks!
 

73Charger318

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May not be noticeable in the picture, but your clips are too far apart and very stiff. They just break when you try to push them into the hood.
 

ClassicIndustries3

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These are MD8049. I explained the issues with them when I finally got through for the RMA number. Invoice 14003275. You received them back on 11/18 I believe. I received the refund today via a PayPal resolution in my favor. Would be nice if you just issued the refund when you receive the product instead of making a customer jump through hoops to get it. As for DMT, at $1.25 each versus $1.95 each for yours, these work perfectly and look nicer. DMT number. CHR6001798. Thanks!

I show that we processed the refund on 11/26... I'll have to check into this and see what happened. It should not have been delayed for any reason.

We hadn't had any complaints about the clips we've been carrying, but we'll definitely be looking to switch suppliers now that we've received your feedback.

This kind of information is very useful to us. If we don't know there's a problem, and we don't know that there's another solution, we can't fix it. Thank you for bringing this to my attention.
 
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